Application Support Specialist for Energy SaaS

Enverus

España

Remote

EUR 32,000 - 52,000

Full time

14 days+

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Job summary

Enverus is seeking an Application Support Analyst in Spain to troubleshoot and resolve software issues for energy analytics platforms, delivering front-line support by email, phone, and video. You will document cases, educate customers to maximize product value, and collaborate with global teams to resolve complex problems, while growing your technical and domain knowledge.

This role requires a degree in Electrical Engineering or related field and 2+ years in similar roles, with English

Qualifications

Degree in Electrical Engineering or related field, or equivalent technical experience (preferred)
2+ years of experience in application support roles or similar client-facing positions
Background in renewable energy project design or geospatial analysis, including tools such as Google Earth Engine, GIS platforms, or solar siting software (preferred)
Proficient in task and project management
Understanding of Python, FTP, and API fundamentals
Ability to work independently with a “Figure It Out” mindset
Proficient in English
General understanding of the power and electric markets, including congestion, its drivers, and impacts (preferred)
Experience in Power and Renewables (Solar, Wind, Utilities, Grid, or the general energy space) (preferred)
Experience with CRM platforms (e.g., Salesforce) and Atlassian tools (e.g., Jira Confluence) (preferred)
Grafana and/or Databricks experience (preferred)
Experience with Power Automate (preferred)
Proficiency with Microsoft 365 Suite (preferred)
Certifications such as ITIL, CompTIA+ (preferred)

Responsibilities

Provide front-line support for software applications via email, phone, and video call within organization-level agreements.
Troubleshoot UI and API issues, collaborating with users to resolve problems efficiently and elevate when necessary.
Maintain organized records of customer requests with accurate documentation.
Educate customers to help them gain value from our suite of products and drive high customer satisfaction.
Collaborate with team members, contribute to team discussions, and ensure cases flow effectively to neighboring departments.
Develop and maintain self-help documentation.