Enterprise Finance Systems Support Specialist

3pX (United Kingdom); Barcelona; Presencial; EUR 42.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Barcelona office

Descripción de la vacante

COMPANY NAME in Barcelona is seeking a Finance Systems Support Specialist to provide first-line technical support to enterprise customers in a fast-paced SaaS environment. You will investigate, troubleshoot and resolve product issues, collaborating with Product, Engineering, Consulting and Customer Success to deliver timely, effective solutions.

The role requires 3–5 years’ experience in enterprise SaaS support and familiarity with Finance Systems, FP&A software or ERP tools, along with strong

Formación

• 3–5 years' experience within a SaaS Technical Support, Application Support or Customer Support role.
• Experience supporting enterprise software applications.
• Exposure to Finance Systems, FP&A software, ERP, or other financial technology solutions would be highly advantageous.
• An understanding of finance processes and the needs of finance users would be beneficial.
• Strong troubleshooting, analytical and problem-solving skills.
• Excellent communication and customer relationship skills.
• Experience using ticket management platforms and CRM systems.
• Strong organisational skills with the ability to manage multiple priorities.

Responsabilidades

• Provide first-line technical support to enterprise customers via email, ticketing systems and virtual meetings.
• Investigate, troubleshoot and resolve product-related issues in a timely manner.
• Escalate complex technical issues to Product and Engineering teams where required.
• Work closely with Consulting and Customer Success teams to ensure a seamless customer experience.
• Maintain accurate documentation of customer issues, resolutions and known problems.
• Monitor support cases to ensure service levels and response times are achieved.
• Identify recurring issues and contribute ideas to improve product performance and customer experience.
• Build strong product knowledge to become a trusted technical advisor for customers.
• Contribute to the continuous improvement of support processes as the business continues to scale.

Conocimientos

Problem solving

Communication

Customer relationship skills

Collaborative mindset

Herramientas

Ticketing systems

CRM systems

Descripción del empleo

COMPANY NAME in Barcelona is seeking a Finance Systems Support Specialist to provide first-line technical support to enterprise customers in a fast-paced SaaS environment. You will investigate, troubleshoot and resolve product issues, collaborating with Product, Engineering, Consulting and Customer Success to deliver timely, effective solutions.

The role requires 3–5 years’ experience in enterprise SaaS support and familiarity with Finance Systems, FP&A software or ERP tools, along with strong