Application Support Analyst - 26194D

Enverus; Madrid; On-site; EUR 25,000 - 35,000; Full time

Job summary

Enverus, a leader in energy data and analytics, seeks an Application Support Analyst for its energy sector SaaS platform. You will troubleshoot UI/API issues, document customer requests, and provide frontline support to maximize product value.

The role requires 2+ years in application support, renewable energy/geospatial background, and proficiency with CRM tools and Jira/Confluence. Salary ranges €25,000–€35,000 with potential bonuses in a global energy SaaS environment.

Qualifications

• Degree in Electrical Engineering or related field, or equivalent technical experience.
• 2+ years of experience in application support roles or similar client-facing positions.
• Background in renewable energy project design or geospatial analysis using GIS tools.
• Proficient in task and project management.
• Understanding of Python, FTP, and API fundamentals.
• Proficient in English and able to work independently.
• Familiarity with power and electric markets (preferred).

Responsibilities

• Provide front-line support for software applications via email, phone, and video call within organization-level agreements.
• Troubleshoot UI and API issues, collaborating with users to resolve problems efficiently.
• Maintain organized records of customer requests with accurate documentation.
• Ensure regular and predictable attendance for the designated shift, including rotating holiday support.
• Educate customers to help them gain value from our suite of products and drive high customer satisfaction.
• Advocate for customer needs by sharing actionable feedback and escalating product issues with key details.
• Provide timely updates to customers on unresolved issues.
• Investigate advanced technical issues and collaborate with team members to identify solutions.
• Gain a complete understanding of client requirements before providing solutions.
• Collaborate with team members and ensure cases flow to neighboring departments.
• Follow department and company processes and maintain deep product knowledge.
• Participate in cross-training to broaden skills and improve collaboration.
• Contribute to internal and external self-help documentation.
• Support special assignments and projects in partnership with Senior Analysts and Managers.

Skills

Electrical Engineering

Renewable energy

Geospatial analysis

Python

CRM (Salesforce)

Jira/Confluence

Grafana

Education

Electrical Engineering degree

Tools

Google Earth Engine

GIS platforms

Solar siting software

Salesforce

Jira

Confluence

Job description

Application Support Analyst - Energy sector

Shift: 9 AM–6:30 PM CEST (Mon–Thurs), 9 AM–3:30 PM CEST (Fri)

Why YOU want this position

At Enverus, we’re committed to empowering the global quality of life by helping our customers make energy affordable and accessible to the world.

Description

Application Support Analyst - Energy sector

Shift: 9 AM–6:30 PM CEST (Mon–Thurs), 9 AM–3:30 PM CEST (Fri)

Why YOU want this position

At Enverus, we’re committed to empowering the global quality of life by helping our customers make energy affordable and accessible to the world.

We are the most trusted energy-dedicated SaaS company, with a platform built to maximize value from generative AI, and our innovative solutions are reshaping the way energy is consumed and managed. By offering anytime, anywhere access to analytics and insights, we’re helping our customers make better decisions that help provide communities around the world with clean, affordable energy.

The energy industry is changing fast. But we’ve continued to lead the way in energy technology, creating intelligent connections across the entire energy ecosystem, from renewables, power and utilities, to oil and gas and financial institutions. Our solutions create more efficient production and distribution, capital allocation, renewable energy development, investment and sourcing, and help reduce costs by automating crucial business operations. Of course, this wouldn’t be possible without our people, which is why we have built a team of individuals from a diverse range of backgrounds.

Are you ready to help power the global quality of life? Join Enverus, and be a part of creating a brighter, more sustainable tomorrow.

The Team

As an Application Support Analyst at Enverus, you will play a crucial role in ensuring our customers and internal teams receive exceptional support and guidance to maximize the value of our software applications. You will be responsible for troubleshooting, diagnosing, and resolving our user issues and will have the opportunity to work on cutting-edge Enverus software products. Your expertise and commitment to customer experience will be essential to our success.

Performance Objectives

• Provide front-line support for software applications via email, phone, and video call within organization-level agreements.
• Troubleshoot UI and API issues, collaborating with users to resolve problems efficiently and escape when necessary.
• Maintain organized records of customer requests with accurate documentation.
• Ensure regular and predictable attendance for the designated shift, including rotating holiday support.
• Educate customers to help them gain value from our suite of products and drive high customer satisfaction.
• Advocate for customer needs by sharing actionable feedback, escalating product issues with key details, and anticipating next steps.
• Provide timely updates to customers on unresolved issues.
• Investigate advanced technical issues and collaborate with team members or stakeholders to identify solutions.
• Gain a complete understanding of client requirements before providing solutions.
• Collaborate with team members, contribute to team discussions, and ensure cases flow effectively to neighboring departments.
• Follow department and company processes and procedures.
• Maintain deep product and technical knowledge to ensure accurate, high-quality support.
• Participate in cross-training to broaden skills and improve collaboration and customer outcomes.
• Contribute to internal and external self-help documentation.
• Support special assignments and projects in partnership with Senior Analysts and Managers.

Competitive Candidate Profile

• Degree in Electrical Engineering or related field, or equivalent technical experience (preferred)
• 2+ years of experience in application support roles or similar client-facing positions
• Background in renewable energy project design or geospatial analysis, including tools such as Google Earth Engine, GIS platforms, or solar siting software (preferred)
• Proficient in task and project management
• Understanding of Python, FTP, and API fundamentals
• Ability to work independently with a “Figure It Out” mindset
• Proficient in English
• General understanding of the power and electric markets, including congestion, its drivers, and impacts (preferred)
• Experience in Power and Renewables (Solar, Wind, Utilities, Grid, or the general energy space) (preferred)
• Experience with CRM platforms (e.g., Salesforce) and Atlassian tools (e.g., Jira, Confluence) (preferred)
• Grafana and/or Databricks experience (preferred)
• Experience with Power Automate (preferred)
• Proficiency with Microsoft 365 Suite (preferred)
• Certifications such as ITIL, CompTIA+ (preferred)

This role offers a base salary range of €25,000 – €35,000 (base) per year, depending on experience, skills, and qualifications. In addition, employees may be eligible for variable compensation and benefits.