Energy SaaS Application Support Analyst

Enverus

Madrid

On-site

EUR 25,000 - 35,000

Full time

3 days ago

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Job summary

Enverus, a leader in energy data and analytics, seeks an Application Support Analyst for its energy sector SaaS platform. You will troubleshoot UI/API issues, document customer requests, and provide frontline support to maximize product value.

The role requires 2+ years in application support, renewable energy/geospatial background, and proficiency with CRM tools and Jira/Confluence. Salary ranges €25,000–€35,000 with potential bonuses in a global energy SaaS environment.

Qualifications

Degree in Electrical Engineering or related field, or equivalent technical experience.
2+ years of experience in application support roles or similar client-facing positions.
Background in renewable energy project design or geospatial analysis using GIS tools.
Proficient in task and project management.
Understanding of Python, FTP, and API fundamentals.
Proficient in English and able to work independently.
Familiarity with power and electric markets (preferred).

Responsibilities

Provide front-line support for software applications via email, phone, and video call within organization-level agreements.
Troubleshoot UI and API issues, collaborating with users to resolve problems efficiently.
Maintain organized records of customer requests with accurate documentation.
Ensure regular and predictable attendance for the designated shift, including rotating holiday support.
Educate customers to help them gain value from our suite of products and drive high customer satisfaction.
Advocate for customer needs by sharing actionable feedback and escalating product issues with key details.
Provide timely updates to customers on unresolved issues.
Investigate advanced technical issues and collaborate with team members to identify solutions.
Gain a complete understanding of client requirements before providing solutions.
Collaborate with team members and ensure cases flow to neighboring departments.
Follow department and company processes and maintain deep product knowledge.
Participate in cross-training to broaden skills and improve collaboration.
Contribute to internal and external self-help documentation.
Support special assignments and projects in partnership with Senior Analysts and Managers.