Application Support Analyst - AI-Driven Energy SaaS

Enverus; España; On-site; PHP 1,535,626 - 2,149,877; Full time

Job summary

Enverus in Philippines seeks an Application Support Analyst to provide exceptional support for their software applications. This role involves troubleshooting, resolving user issues, and maintaining documentation to ensure high customer satisfaction.

The ideal candidate will have a degree in Electrical Engineering or related field, along with experience in application support. A background in renewable energy project design is preferred, and the ability to work independently is essential.

Qualifications

• 2+ years of experience in application support roles or similar client-facing positions.
• Background in renewable energy project design or geospatial analysis preferred.
• Ability to work independently and possess a 'Figure It Out' mindset.

Responsibilities

• Provide front-line support for software applications via email, phone, and video call.
• Troubleshoot UI and API issues, collaborating with users to resolve problems.
• Maintain organized records of customer requests with accurate documentation.

Skills

Application support

Troubleshooting

Customer satisfaction

Project management

Geospatial analysis

Education

Degree in Electrical Engineering or related field

Tools

Salesforce

Jira

Confluence

Microsoft 365 Suite

Job description

Enverus in Philippines seeks an Application Support Analyst to provide exceptional support for their software applications. This role involves troubleshooting, resolving user issues, and maintaining documentation to ensure high customer satisfaction.

The ideal candidate will have a degree in Electrical Engineering or related field, along with experience in application support. A background in renewable energy project design is preferred, and the ability to work independently is essential.