Energy Storage Field Support Engineer

AlphaESS Iberia; Barcelona; On-site; EUR 50,000 - 65,000; Full time

Benefits offered by this job

Steep learning curve

Global growth

Competitive compensation

Job summary

Alpha ESS Iberia is seeking a skilled Electrical Engineer to serve as the technical interface for its energy storage products. You will guide onsite installation, commissioning, and testing, troubleshoot system issues, and support residential and commercial ESS projects across Europe.

The role requires hands-on installation experience, good knowledge of Modbus, CAN, TCP/IP, and strong collaboration with R&D and customers. Travel within Europe is expected.

Qualifications

• Bachelor’s degree or above in Electrical Engineering, Automation, Renewable Energy, or related fields.
• Experience in energy storage, photovoltaic, inverter, battery systems, or related electrical industries is preferred.
• Solid electrical and system knowledge with the ability to independently analyze onsite issues and perform troubleshooting.

Responsibilities

• Act as the technical interface for the company’s energy storage products, providing professional technical support to distributors, installers, and service partners throughout project delivery and after-sales processes
• Responsible for onsite installation guidance, commissioning, testing, and troubleshooting of energy storage systems, with the ability to quickly identify and resolve system issues
• Support technical analysis for residential and C&I ESS projects, including communication, EMS, inverter, and battery system related issues
• Handle customer complaints and technical escalation cases, coordinate internal resources, and drive issue resolution to improve customer satisfaction
• Maintain close communication with R&D and product teams, provide feedback on onsite issues and product improvement suggestions, and support continuous product optimization
• Collect and organize onsite operational data, service reports, and technical documentation to ensure accurate and complete service records
• Provide technical training to distributors, installers, and service partners, covering product installation, commissioning, maintenance, and troubleshooting

Skills

Electrical engineering

Project coordination

Onsite troubleshooting

Customer communication

Education

Bachelor's degree in Electrical Engineering

Bachelor's degree in Automation

Bachelor's degree in Renewable Energy

Job description

Alpha ESS Iberia is seeking a skilled Electrical Engineer to serve as the technical interface for its energy storage products. You will guide onsite installation, commissioning, and testing, troubleshoot system issues, and support residential and commercial ESS projects across Europe.

The role requires hands-on installation experience, good knowledge of Modbus, CAN, TCP/IP, and strong collaboration with R&D and customers. Travel within Europe is expected.