IT Service Owner - 100% (f/m/d)

Bank Julius Bär & Co. Ltd.; Madrid; Sur place; EUR 70 000 - 110 000; Plein temps

Résumé du poste

Julius Baer in Madrid seeks an experienced IT Service Owner to safeguard the health of our enterprise application stack built on Java/Jakarta EE, JBoss, Oracle, and Angular.

You will own operational performance, coordinate major incidents, manage changes, and drive continuous service improvement across L3 support, releases, and DR in a fast‑paced, globally connected environment.

This role involves close collaboration with business stakeholders and international teams based in Madrid and beyond.

Qualifications

• Experience as IT Service Owner or similar.
• Strong Java/Jakarta EE and Oracle experience.
• Proven incident, problem, and change management.
• Excellent stakeholder communication.
• Experience in agile/international environments.

Responsabilités

• Own operational performance and continuous improvement of the app landscape.
• Coordinate major incidents, RCA, and service restoration.
• Serve as primary contact for business stakeholders on health and risks.
• Coordinate L3 support and complex technical investigations.
• Monitor apps, interfaces, jobs, and integrations daily.
• Lead deployments, changes, and production releases.
• Drive DR, security tests, and readiness reviews.
• Foster automation and best practices in operations.

Connaissances

IT Service Ownership

Stakeholder Management

Java/Jakarta EE

Oracle Databases

Incident & Problem Management

Change Management

Monitoring Tools

Production Deployments

Cross-functional Collaboration

ITIL Knowledge

Outils

Splunk

Tivoli Monitoring

Octopus Deploy

JMS / Messaging

CI/CD tooling

Oracle DB tooling

Description du poste

At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth. Let's shape the future of wealth management together.

We are seeking an experienced IT Service Owner to join our team in Madrid. In this role, you will be accountable for the operational health, stability, and performance of a business-critical application ecosystem built on Java/Jakarta EE, JBoss EAP, Oracle, and Angular technologies. You will act as the primary owner of the service, coordinating with business stakeholders, development teams, infrastructure teams, and external providers to ensure reliable operations, effective incident resolution, successful releases, and continuous service improvement.

The ideal candidate combines strong application support experience with excellent stakeholder management, analytical thinking, and a proactive operational mindset.

YOUR CHALLENGE

• Own the operational performance, availability, stability, and continuous improvement of the application landscape.
• Manage and coordinate major incidents, problem management, root cause analysis, and service restoration activities.
• Act as the primary point of contact for business stakeholders regarding service health, risks, and operational issues.
• Coordinate L3 support activities and collaborate with development teams on complex technical investigations.
• Monitor applications, interfaces, jobs, and integrations to ensure reliable day-to-day operations.
• Lead analysis and troubleshooting across upstream and downstream systems and external dependencies.
• Coordinate application deployments, configuration changes, and production releases using established delivery processes.
• Coordinate Disaster Recovery exercises, penetration testing activities, and production readiness reviews.
• Support database refresh, data anonymization, and non-production environment management activities.
• Drive service improvements through monitoring, trend analysis, automation, and operational best practices.

YOUR PROFILE

• Proven experience in an IT Service Owner, Application Manager, Application Support Lead, or Service Management role.
• Strong understanding of enterprise applications built on Java/Jakarta EE platforms, application servers, and Oracle databases.
• Experience managing incident, problem, and change management processes in complex enterprise environments.
• Hands-on experience with monitoring and operational tools such as Splunk, Tivoli Monitoring, or similar platforms.
• Experience coordinating application releases, deployments, and environment management activities.
• Strong troubleshooting and analytical skills across application, integration, database, and infrastructure layers.
• Ability to manage stakeholders effectively and communicate clearly with both technical and business audiences.
• Experience coordinating cross-functional teams during incidents, service disruptions, and critical production activities.
• Strong organizational skills with the ability to prioritize multiple operational activities simultaneously.
• Understanding of ITIL principles and service management best practices.

Nice-to-Have Skills

• Experience supporting applications running on JBoss EAP, WildFly, or similar enterprise middleware platforms.
• Familiarity with enterprise scheduling, batch processing, and end-of-day operational processes.
• Experience with configuration management and deployment tools such as Octopus Deploy.
• Knowledge of messaging and integration technologies, including JMS and enterprise messaging platforms.
• Experience coordinating Disaster Recovery testing, security assessments, and compliance-related activities.
• Understanding of database refresh, masking, and anonymization processes.
• Familiarity with integration testing coordination across multiple teams and environments.
• Experience working in Agile and cross-functional international environments.
• Technical background in software development or application support within enterprise Java ecosystems.

The international reference in wealth management Julius Baer is the leading Swiss wealth management group.

We focus on servicing and advising sophisticated private clients from around the world, taking into account what truly matters to them - in their business and personal life, today and for future generations. Headquartered in Zurich, we are present in around 60 locations worldwide, including Bangkok, Dubai, Dublin, Frankfurt, Geneva, Hong Kong, London, Luxembourg, Madrid, Mexico City, Milan, Monaco, Mumbai, Santiago de Chile, Shanghai, Singapore, Tel Aviv, and Tokyo.

Further interesting job opportunities can be found on our Career site.

Why join Julius Baer?

At Julius Baer our employees enjoy the benefits of a global company with the support and collegiality of a much smaller one. We are growing quickly, but we remain dedicated to maintaining our accessible structure with flat hierarchies, and approachable and supportive leaders. With offices around the world, we offer an international and stimulating work environment and the opportunity to work with a diverse team of highly motivated colleagues, bringing the best of the bank to our clients.

Our core values of Care, Passion, and Excellence define the tone of how we interact with each other and our partners. Committed to your success Whether nurturing young talent with our renowned apprentice scheme, enabling ambitious university graduates to put theory into practice with our Graduate Programme, or providing first-class opportunities for experienced professionals, we look after our employees. We believe in continuous learning as a company and as individuals, which is why we put a focus on the health and well-being of our employees and offer flexible working options, a wide array of benefits, and extensive career development programmes.

For more information visit www.juliusbaer.com or contact us via the Contact Form.