Senior Functional Analyst – Incident Management & GenAI

NTT DATA Europe & Latam; Barcelona; Presencial; EUR 60.000 - 80.000; Jornada completa

Descripción de la vacante

NTT DATA Europe & Latam is seeking a Functional Analyst Expert to join an international DevOps team supporting a customer portal. You will lead business analysis and incident management in a collaborative, global environment.

Preferred location: Barcelona, with office presence once per week; Madrid or Zaragoza candidates welcome with Barcelona visits every two weeks. Strong English skills are required, and Spanish is a plus.

Formación

• 5+ years of professional experience as a Functional Analyst Expert.
• Experience in customer incident management.
• Experience analyzing and prioritizing production incidents.
• Experience proactively identifying potential issues.
• Experience with Jira and Confluence.
• Knowledge of Project Management.
• Experience with REST API Analysis.
• Knowledge and experience with Generative AI (GenAI).
• Languages: High level of English; Spanish is a plus.

Responsabilidades

• Manage customer incidents.
• Analyze and prioritize production incidents.
• Proactively identify potential issues.
• Document and track issues in the system.

Conocimientos

Customer incidents management

Production incidents analysis

GenAI knowledge

English proficiency

Spanish language (plus)

Analytical and problem-solving

Team collaboration

Herramientas

Jira

Confluence

Descripción del empleo

NTT DATA Europe & Latam is seeking a Functional Analyst Expert to join an international DevOps team supporting a customer portal. You will lead business analysis and incident management in a collaborative, global environment.

Preferred location: Barcelona, with office presence once per week; Madrid or Zaragoza candidates welcome with Barcelona visits every two weeks. Strong English skills are required, and Spanish is a plus.