Arabic Speaking Customer Support — Bulgaria Relocation

Mercier Consultancy MD; España; On-site; EUR 11,000 - 16,000; Full time

Benefits offered by this job

Competitive monthly salary

Fully paid training

Comprehensive health insurance

Fully paid relocation package

Monthly performance bonus

Career development opportunities

Job summary

Mercier Consultancy Group seeks an Arabic Speaking Customer Service Agent to join our global team in Bulgaria. The role focuses on delivering high-quality support across channels, resolving inquiries with professionalism, and maintaining strong client relations in an international office setting.

The ideal candidate is fluent in Arabic and English, with a proactive approach to learning and career growth in the international staffing market.

Qualifications

• Native or fluent Arabic (spoken and written) is mandatory for this role
• Professional proficiency in English to engage with our international office environment

Responsibilities

• Deliver exceptional customer support across multiple channels, including voice, email, and live chat
• Represent our clients with professionalism while resolving complex inquiries within the Customer Support Services sector
• Maintain a deep understanding of product knowledge to provide accurate and efficient solutions to Arabic-speaking clients
• Ensure high levels of customer satisfaction by providing a personalized and empathetic service experience
• Collaborate with global teams to optimize support workflows and maintain service level agreements
• Document all interactions accurately within our CRM systems to ensure high-quality data management
• Participate in regular team briefings to align on quality standards and service performance targets

Skills

Arabic

English

Job description

Mercier Consultancy Group seeks an Arabic Speaking Customer Service Agent to join our global team in Bulgaria. The role focuses on delivering high-quality support across channels, resolving inquiries with professionalism, and maintaining strong client relations in an international office setting.

The ideal candidate is fluent in Arabic and English, with a proactive approach to learning and career growth in the international staffing market.