AI Account Manager, Italy — Growth & Expansion

fonio; Bellprat; Presencial; EUR 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

On-site in Vienna

OTE with uncapped commission

Descripción de la vacante

fonio is seeking a results-driven Account Manager to own an existing customer portfolio, drive expansion, and renewals across the lifecycle. You will be the primary contact, analyze usage, and demonstrate how our AI phone assistant delivers measurable value to SMBs.

Collaborate with Customer Success, Product and Marketing to maintain a healthy pipeline, deliver QBRs, and ensure customers are onboarded and successful long term.

Formación

• At least 1 year of experience in B2B SaaS sales, account management, or customer success.
• Experience in upselling, renewals, or expansion revenue across existing customers.
• Strong product and technology understanding; you're highly AI-savvy.
• Structured working style, ownership mindset, and customer focus.
• Native-level Italian; confident in calls, reviews, and demos.

Responsabilidades

• Own your existing-customer portfolio with a clear focus on upsell & retention.
• Identify and realize growth potential within existing accounts.
• Maintain regular touchpoints, QBRs, and proactive support to maximize customer success.
• Maintain pipeline, account planning, and reliable revenue forecasting.
• Collaborate closely with Product, Marketing, and Customer Success teams.
• Help shape the account & expansion motion in a fast-scaling AI startup.

Conocimientos

B2B SaaS sales

Account management

Customer success

Upselling & renewals

AI product knowledge

Structured mindset

Italian language

Descripción del empleo

fonio is seeking a results-driven Account Manager to own an existing customer portfolio, drive expansion, and renewals across the lifecycle. You will be the primary contact, analyze usage, and demonstrate how our AI phone assistant delivers measurable value to SMBs.

Collaborate with Customer Success, Product and Marketing to maintain a healthy pipeline, deliver QBRs, and ensure customers are onboarded and successful long term.