Warranty Specialist

Hiab; Zaragoza; Hybrid; EUR 40,000 - 60,000; Full time

Benefits offered by this job

25 Days Paid Leave

Hybrid Work Flexibility

15 Salary Payments

Guaranteed Pay Increases

Free Commuter Service

Balanced Work Schedule

Job summary

Hiab is seeking a Warranty Specialist for Heavy and Super Heavy crane ranges, based in Zaragoza, Spain or Minerbio, Italy, with a hybrid work model (one day per week remote). You will deepen technical product knowledge while managing claims and collaborating across global markets.

Responsibilities include processing warranty claims, driving timely resolutions, and providing guidance to engineers and suppliers. English is required; knowledge of Spanish or Italian is a plus.

Qualifications

• Background in Quality Engineering, Technical Support, Warranty Handling or hands-on factory/service experience with heavy machinery.
• Strong practical understanding of mechanical and hydraulic product architecture and field failures.
• High digital literacy with ERP and warranty systems; structured problem solving.

Responsibilities

• Assess, process, and execute warranty claims for Heavy and Super Heavy cranes in full compliance with global policies and SOPs.
• Coordinate with Quality, Technical Support, and Sourcing to drive timely claim resolutions.
• Monitor claims data and warranty costs to identify recurring issues and provide feedback for root-cause improvements.
• Track and follow up on complex or overdue claims, escalating as needed to protect business interests.
• Support parts return logistics, supplier recovery actions, and Service Letter execution.
• Provide operational warranty guidance and training while supporting Lean and continuous improvement initiatives.

Skills

Quality Eng

Warranty Handling

Technical Support

ERP familiarity

English Proficiency

Tools

ERP systems

Job description

Hiab is the pioneer in smart and sustainable on road load handling solutions. We believe in more than just work - we believe in making a difference for our customers to building a better tomorrow.

Your mission

Would you like to bridge the gap between Quality Engineering, Technical Support, and Supplier Relations in this dynamic hybrid role? As a Warranty Specialist for our Heavy and Super Heavy crane range, you will deepen your technical product expertise while managing critical claims and collaborating cross-functionally across global markets. The Warranty Specialist plays a pivotal role in ensuring accurate, timely, and efficient handling of warranty claims in accordance with Global Warranty Processes. In this role you will safeguard product quality, support effective supplier recovery, and serve as a vital link between field performance and internal engineering teams.

This position is open for candidates located in Zaragoza, Spain or Minerbio, Italy with the possibility for hybrid working model (one day per week working from home). Please submit your application in English.

Key Responsibilities

• Assess, process, and execute warranty claims for Heavy and Super Heavy cranes in full compliance with global policies, authorization levels, and standard operating procedures
• Quality, Technical Support, and Sourcing functions to drive timely claim resolutions
• Monitor claims data and warranty costs to spot recurring technical issues, providing structured feedback to quality teams to support root-cause improvements
• Track, investigate, and follow up on complex, high-value, or overdue claims, escalating critical cases when necessary to protect business interests
• Support parts return logistics, supplier recovery actions, and Service Letter execution
• Provide operational warranty guidance and training to system users while participating in continuous improvement initiatives and Lean projects.

What We Are Looking For

• Background in Quality Engineering, Technical Support, Warranty Handling, or hands-on factory floor/service experience with heavy machinery
• Strong practical understanding of mechanical and hydraulic product architecture (knowing how heavy equipment operates and fails in the field)
• High digital literacy with the ability to quickly master ERP and warranty systems; familiarity with structured problem-solving
• Proactive mindset with a strong customer focus and the ability to work independently in a multi-cultural environment
• Full professional proficiency in written and spoken English; knowledge of Spanish or Italian is a distinct advantage.

What We Offer

As a part of our Employees First culture, we offer opportunities to grow within a dynamic environment that values flexibility and your well-being. We strive to make things easier, empower you to succeed, and strive for excellence in a positive and inclusive environment.

Our Benefits Include

• 25 Days Paid Leave: 22 vacation days + 3 personal days
• Hybrid Work Flexibility: 1 day per week remote work
• 15 Salary Payments: Total annual compensation paid across 15 installments
• Guaranteed Pay Increases: Regular statutory raises per the Collective Labor Agreement
• Free Commuter Service: Company bus transportation provided
• Balanced Work Schedule: 218 working days per year

We Are Hiab

Hiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load-handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners. As the industry pioneer, Hiab continues to make on road load-handling smarter, safer and more sustainable to build a better tomorrow.

www.hiabgroup.com