Activation Specialist (DACH) — AI Voice CRM Onboarding

fonio; Barcelona; Sur place; EUR 50 000 - 55 000; Plein temps

Avantages offerts par ce poste

€50,000–55,000

Résumé du poste

fonio, a leader in AI voice agents, is hiring a Junior Customer Success Manager for Activation in DACH. You’ll own the first weeks of the customer journey, setting up the AI assistant, testing it, and getting it live on the customer’s phone line across German-speaking markets.

You’ll run onboarding calls, tailor configurations, connect phone systems, and help customers move from signed to active. Onsite in Barcelona, with room to grow into CS, Solutions or Forward Deployment.

Qualifications

• 0–2 years in a customer-facing role (onboarding, support, CS, sales)
• Native or C2 in two of Spanish, Italian, French; fluent English required
• Basic technical curiosity; not afraid of webhooks, APIs or phone settings
• No-code/automation tools experience a plus (n8n, Make, Zapier)
• Explain things simply and stay patient with non-technical customers
• Structured: run several onboardings in parallel across three markets

Responsabilités

• Run onboarding calls with new DACH customers and set up their AI assistant together with them
• Translate each customer’s business into a working setup: prompt, knowledge base, call transfers, notifications and integrations
• Test and fine-tune assistants until they’re ready to go live, so customers don’t get stuck in “almost done”
• Help customers connect their phone system and get call forwarding running
• Follow up with customers who signed but aren’t active yet, and get them over the line
• Become a power user of the platform: learn how each feature works and which setup fits which use case
• Bring patterns and friction points from onboardings back to Product and CS to improve templates, guides and the product
• Hand activated customers over to Customer Success with a clean setup and clear notes
• Track your onboardings and activation results in HubSpot

Connaissances

Customer-facing

Communication

Multilingual

Outils

n8n

Make.com

Zapier

Description du poste

fonio, a leader in AI voice agents, is hiring a Junior Customer Success Manager for Activation in DACH. You’ll own the first weeks of the customer journey, setting up the AI assistant, testing it, and getting it live on the customer’s phone line across German-speaking markets.

You’ll run onboarding calls, tailor configurations, connect phone systems, and help customers move from signed to active. Onsite in Barcelona, with room to grow into CS, Solutions or Forward Deployment.