SaaS Account Manager: Horeca Growth & Success

Haddock; Barcelona; On-site; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Flexible working hours

Job summary

Haddock in Barcelona is seeking an Account Manager to build and maintain strong relationships with restaurant clients, ensuring they get the most value from our software solution.

You will collaborate with Sales, Product, and Support to deliver outstanding customer experiences, train users, and help operators optimize daily workflows.

The role requires 4–5 years in account management, SaaS or hospitality experience, strong communication, and a passion for the restaurant tech space.

Qualifications

• 4–5 years of proven experience in account management and customer service.
• Experience in SaaS or hospitality industry preferred.
• Analytical and problem-solving mindset.

Responsibilities

• Manage key accounts and be the main point of contact for restaurant customers.
• Collaborate with Sales, Product, and Support to ensure an outstanding customer experience.
• Identify upsell opportunities and drive customer success through training and best practices.
• Track performance, usage trends, and provide insights for product improvement.

Skills

CRM tools

Communication skills

Negotiation

Startup experience

SaaS/hospitality experience

Tools

CRM platforms

Job description

Haddock in Barcelona is seeking an Account Manager to build and maintain strong relationships with restaurant clients, ensuring they get the most value from our software solution.

You will collaborate with Sales, Product, and Support to deliver outstanding customer experiences, train users, and help operators optimize daily workflows.

The role requires 4–5 years in account management, SaaS or hospitality experience, strong communication, and a passion for the restaurant tech space.