Senior Account Manager

Planet; Madrid; Hybrid; EUR 65,000 - 90,000; Full time

Job summary

A leading technology provider is seeking a seasoned Senior Account Manager to manage and grow relationships with strategic hotel customers. This role focuses on delivering long-term value through hospitality software solutions. The ideal candidate will be fluent in French and English, possess a strong understanding of hotel operations, and have a customer-first mindset. This position offers a hybrid work arrangement with three days a week in the office.

Qualifications

• Fluent in French and English required.
• Strong understanding of hotel operations and hospitality technology necessary.
• Customer-focused approach with emphasis on retention and growth.

Responsibilities

• Manage relationships with a portfolio of high-value hotel customers.
• Drive customer retention and proactive value delivery.
• Act as the primary escalation point for strategic customers.
• Develop long-term account strategies aligned with customer goals.
• Identify upsell and cross-sell opportunities based on customer needs.
• Lead renewal discussions and contract negotiations.
• Educate customers on software features and best practices.
• Build strong relationships within customer organizations.
• Provide feedback to product and marketing teams based on customer insights.

Skills

Fluent in French

Fluent in English

Understanding of hotel operations

Customer-first mindset

Job description

Planet Madrid, Community of Madrid, Spain

Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers. We create great experiences for the millions of people who use our payments, software, and tax‑free solutions every minute of every day. Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue, and save time. Founded over 35 years ago and with our headquarters in London, we now have more than 2,500 employees across six continents serving customers in more than 120 markets.

Senior Account Manager

Role Overview: We are seeking a seasoned Senior Account Manager to manage and grow relationships with our most strategic hotel customers across the French region. This role is integral to our mission of delivering long‑term value to our clients in the hospitality sector through our cutting‑edge hospitality software solutions.

Who You Are

• Fluent in French and English
• Strong understanding of hotel operations and hospitality technology
• Customer‑first mindset focused on retention, growth, and strategic partnership

What You Will Do

• Strategic Account Management: Own and manage relationships with a portfolio of high‑value hotel customers in the CEE region.
• Retention & Value Delivery: Drive customer retention through proactive value delivery, regular business reviews, and identifying new opportunities for improvement.
• Customer Escalations: Act as the primary escalation point for strategic customers; resolve issues swiftly in collaboration with support, product, and engineering teams.
• Account Planning: Develop and maintain long‑term account strategies aligned with customer goals and internal business objectives.
• Upsell & Cross‑Sell: Identify and execute on upsell and cross‑sell opportunities by understanding evolving customer needs and aligning them with product offerings.
• Renewals & Pricing: Lead renewal discussions, contract negotiations, and pricing strategy in collaboration with legal and finance teams.
• Product Education & Advocacy: Educate customers on new features and best practices; act as a trusted advisor on the software’s strategic value.
• Stakeholder Management: Build strong multi‑level relationships (operational to executive) within customer organizations.
• Customer Insights: Provide structured feedback to product and marketing teams based on customer insights and competitive intelligence.

Why Planet

Planet is an equal‑opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.

Work Arrangement

We embrace a hybrid work model, with three days a week in the office.

Accommodations

Reasonable accommodations may be made in order to allow an individual to perform the essential functions of this role successfully.