Junior Account Manager – Demand

HyperGuest; Barcelona; On-site; EUR 24,000 - 32,000; Full time

Job summary

HyperGuest in Barcelona is seeking a Junior Account Manager to support day-to-day portfolio management, under a senior colleague, helping ensure smooth operations across teams.

This entry point role focuses on relationship building, monitoring performance, and assisting with contracts and data accuracy, with room to grow into greater ownership as you gain experience.

Qualifications

• 1 year experience in travel, travel-tech, hotel online distribution, or a related customer-facing role.
• Some exposure to sales or account management concepts.
• Organized, proactive, and eager to learn.
• Comfortable working toward targets with support from the team.
• Familiarity with Google Suite (Gmail, Drive, Docs, Slides, Slack).
• Basic MS Excel skills, with willingness to build these up quickly.
• Excellent English; other languages a plus.
• Good communication skills and a team-player attitude.
• Self-starter mindset.

Responsibilities

• Support day-to-day account relationships for a portfolio of customers, under guidance from a senior team member.
• Monitor account performance (volume, revenue, contract values) and flag notable trends or issues to the team.
• Maintain regular communication with accounts to support connectivity and identify potential opportunities.
• Support the contracting process between travel partners and hotels and data accuracy.
• Handle first-line customer service requests; elevate complex issues to senior Account Managers or other departments.
• Keep CRM records accurate and up to date.

Skills

Account management basics

Sales exposure

Organized

Proactive learner

Team player

CRM familiarity

Google Workspace

MS Excel

English fluency

Tools

Zoho/Salesforce

CRM tools

Job description

About HyperGuest

HyperGuest builds the technology powering hotel and travel-partner connectivity for the international travel industry. We're growing fast, and we're hiring a Junior Account Manager to support our account management team as we expand.

About HyperGuest

HyperGuest builds the technology powering hotel and travel-partner connectivity for the international travel industry. We're growing fast, and we're hiring a Junior Account Manager to support our account management team as we expand.

The Role

As Junior Account Manager, you'll support the day-to-day relationship management of a portfolio of customer accounts, working closely with a senior Account Manager. You'll be a point of contact for routine account needs and help keep operations running smoothly across departments. This is a good entry point into travel-tech account management, with room to take on more account ownership as you build up experience.

Responsibilities

• Support day-to-day account relationships for a portfolio of customers, under guidance from a senior team member
• Monitor account performance (volume, revenue, contract values) and flag notable trends or issues to the team
• Maintain regular communication with accounts to support connectivity and identify potential opportunities
• Support the contracting process between travel partners and hotels and data accuracy
• Handle first-line customer service requests; elevate complex issues to senior Account Managers or other departments
• Keep CRM records accurate and up to date

Requirements

• 1 year experience in travel, travel-tech, hotel online distribution, or a related customer-facing role
• Some exposure to sales or account management concepts
• Organized, proactive, and eager to learn
• Comfortable working toward targets with support from the team
• Familiarity with Google Suite (Gmail, Drive, Docs, Slides, Slack)
• Basic MS Excel skills, with willingness to build these up quickly
• Excellent English; other languages a plus
• Good communication skills and a team-player attitude
• Self-starter mindset
• Nice to have: exposure to CRM tools (Zoho, Salesforce, or similar); familiarity with reading system logs