Account Manager

C.H. Robinson Int.; Madrid; In loco; EUR 28.000 - 99.000; Tempo pieno

Descrizione del lavoro

Location: Bilbao, Spain. C.H.Robinson is seeking an Account Manager to manage a portfolio of small to mid-sized customers, primarily through on-site visits and face-to-face engagements in the Bilbao region.

You will retain and grow customer relationships, conduct business reviews, and promote transportation, logistics, and supply chain solutions. Travel about 30% and collaborate with Sales, Operations, and Product teams to drive value.

Competenze

• Minimum 5 years of experience in Account Management, Customer Service, Sales, or a customer-facing role within logistics or freight forwarding.
• Strong customer relationship management and communication skills.
• Experience conducting business reviews, customer presentations, and handling challenging customer conversations professionally.
• Fluent in Spanish and English.
• Ability to travel locally to customer sites (approximately 30% travel).
• Preferred knowledge of Basque (Euskera).
• Bachelor's degree or equivalent experience.
• Strong presentation and negotiation skills.

Mansioni

• Manage and grow a portfolio of small to mid-sized customer accounts in the Bilbao region.
• Develop and maintain strong customer relationships through regular on-site visits and face-to-face engagement.
• Serve as the primary point of contact for customers, ensuring a high level of service and responsiveness.
• Conduct business reviews, customer presentations, and strategic account meetings to strengthen partnerships and drive growth.
• Identify opportunities to expand existing business by promoting C.H.Robinson's transportation, logistics, and supply chain solutions.
• Collaborate with Sales, Operations, and Product teams to deliver effective solutions and ensure customer satisfaction.
• Analyze customer performance, operational trends, and account data to identify improvement opportunities and support decision-making.
• Manage challenging customer conversations professionally, providing clear communication and developing mutually beneficial solutions.
• Act as the voice of the customer internally, ensuring customer needs and priorities are understood across the organization.
• Travel approximately 30% of the time to customer locations to build relationships, support business objectives, and maintain a strong local presence.

Conoscenze

CRM

Communication skills

Presentation skills

Negotiation skills

Travel readiness

Customer service

Formazione

Bachelor's degree

Strumenti

Excel

PowerPoint

Copilot

Descrizione del lavoro

Robinson is looking for an Account Manager to join our team in Bilbao. As Account Manager, you will manage a portfolio of small to mid-sized customers, building strong and trusted relationships while acting as a strategic partner to support their supply chain needs. Because local presence is highly valued by our customers, we are looking for someone based in or near Bilbao who enjoys regular face-to-face customer interaction. In this role, you will be responsible for retaining and growing customer relationships, identifying new opportunities within existing accounts, and delivering exceptional service. You will partner closely with customers to understand their business challenges, provide tailored solutions, and conduct business reviews that drive value and long-term growth. If you are a proactive, customer-focused professional with experience in freight forwarding, logistics, account management, or customer-facing commercial roles, we will consider you.

Duties and Responsibilities

• Manage and grow a portfolio of small to mid-sized customer accounts in the Bilbao region.
• Develop and maintain strong customer relationships through regular on-site visits and face-to-face engagement.
• Serve as the primary point of contact for customers, ensuring a high level of service and responsiveness.
• Conduct business reviews, customer presentations, and strategic account meetings to strengthen partnerships and drive growth.
• Identify opportunities to expand existing business by promoting C.H.Robinson's transportation, logistics, and supply chain solutions.
• Collaborate with Sales, Operations, and Product teams to deliver effective solutions and ensure customer satisfaction.
• Analyze customer performance, operational trends, and account data to identify improvement opportunities and support decision-making.
• Manage challenging customer conversations professionally, providing clear communication and developing mutually beneficial solutions.
• Act as the voice of the customer internally, ensuring customer needs and priorities are understood across the organization.
• Travel approximately 30% of the time to customer locations to build relationships, support business objectives, and maintain a strong local presence.

Qualifications

• Minimum 5 years of experience in Account Management, Customer Service, Sales, or a customer-facing role within the logistics or freight forwarding industry.
• Strong customer relationship management and communication skills.
• Experience conducting business reviews, customer presentations, and handling challenging customer conversations professionally.
• Fluent in Spanish and English.
• Ability to travel locally to customer sites (approximately 30% travel).
• Preferred knowledge of Basque (Euskera).
• Bachelor's degree or equivalent experience.
• Strong presentation and negotiation skills.
• Proficiency with Microsoft Excel, PowerPoint, and Copilot.
• Experience analyzing customer and business performance data.Ability to build relationships across multiple levels of customer organizations.
• Self-driven and proactive approach, with a strong customer-service mindset.
• Freight forwarding and supply chain experience in international logistics environments.

Compensation

Compensation Range: 27,755.00- 99,225.00

The base pay range displayed on each job posting reflects the minimum and maximum base pay for the position across the entirety of the country this requisition is posted in. Your individual base pay within this range is determined by work location, which takes into account geographic cost of labor, and additional factors, including job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only.

Here at C.H.Robinson, we’re building an inclusive workplace where all employees feel they belong.

Summary

• Location: Bilbao Spain
• Type: Full time