Key Account Manager, Logistics & Supply Chain — Bilbao

C.H. Robinson Int.; Madrid; On-site; EUR 28,000 - 99,000; Full time

Job summary

Location: Bilbao, Spain. C.H.Robinson is seeking an Account Manager to manage a portfolio of small to mid-sized customers, primarily through on-site visits and face-to-face engagements in the Bilbao region.

You will retain and grow customer relationships, conduct business reviews, and promote transportation, logistics, and supply chain solutions. Travel about 30% and collaborate with Sales, Operations, and Product teams to drive value.

Qualifications

• Minimum 5 years of experience in Account Management, Customer Service, Sales, or a customer-facing role within logistics or freight forwarding.
• Strong customer relationship management and communication skills.
• Experience conducting business reviews, customer presentations, and handling challenging customer conversations professionally.
• Fluent in Spanish and English.
• Ability to travel locally to customer sites (approximately 30% travel).
• Preferred knowledge of Basque (Euskera).
• Bachelor's degree or equivalent experience.
• Strong presentation and negotiation skills.

Responsibilities

• Manage and grow a portfolio of small to mid-sized customer accounts in the Bilbao region.
• Develop and maintain strong customer relationships through regular on-site visits and face-to-face engagement.
• Serve as the primary point of contact for customers, ensuring a high level of service and responsiveness.
• Conduct business reviews, customer presentations, and strategic account meetings to strengthen partnerships and drive growth.
• Identify opportunities to expand existing business by promoting C.H.Robinson's transportation, logistics, and supply chain solutions.
• Collaborate with Sales, Operations, and Product teams to deliver effective solutions and ensure customer satisfaction.
• Analyze customer performance, operational trends, and account data to identify improvement opportunities and support decision-making.
• Manage challenging customer conversations professionally, providing clear communication and developing mutually beneficial solutions.
• Act as the voice of the customer internally, ensuring customer needs and priorities are understood across the organization.
• Travel approximately 30% of the time to customer locations to build relationships, support business objectives, and maintain a strong local presence.

Skills

CRM

Communication skills

Presentation skills

Negotiation skills

Travel readiness

Customer service

Education

Bachelor's degree

Tools

Excel

PowerPoint

Copilot

Job description

Location: Bilbao, Spain. C.H.Robinson is seeking an Account Manager to manage a portfolio of small to mid-sized customers, primarily through on-site visits and face-to-face engagements in the Bilbao region.

You will retain and grow customer relationships, conduct business reviews, and promote transportation, logistics, and supply chain solutions. Travel about 30% and collaborate with Sales, Operations, and Product teams to drive value.