24/7 Customer Support & Analytics Analyst
Derbysoft
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Benefits offered by this job
Job summary
DerbySoft is seeking a Customer Support Analyst for a temporary contract in Barcelona. The role focuses on processing customer tickets, monitoring SLAs, and delivering round‑the‑clock support to ensure customer satisfaction.
You will collect feedback, perform basic analyses, and collaborate with the team to maintain high service quality. The ideal candidate has a Tourism/Hotel Management/IT background with at least 1 year in customer support, English communication skills, and experience with
Qualifications
- Associate degree or higher in Tourism/Hotel Management/IT or related field.
- 1+ year of experience in customer support or related role.
- Familiar with ticket management systems and basic data processing tools.
Responsibilities
- Process customer support tickets per SLA to ensure timely responses and resolutions.
- Provide 24/7 support, respond to requests, and coordinate with internal/external contacts.
- Collect and analyze customer feedback to drive service improvements.
- Perform basic data analysis and preliminary issue investigations.
- Support daily operations and data loading/updating of processes.
Skills
Education
Tools
Job description
DerbySoft is seeking a Customer Support Analyst for a temporary contract in Barcelona. The role focuses on processing customer tickets, monitoring SLAs, and delivering round‑the‑clock support to ensure customer satisfaction.
You will collect feedback, perform basic analyses, and collaborate with the team to maintain high service quality. The ideal candidate has a Tourism/Hotel Management/IT background with at least 1 year in customer support, English communication skills, and experience with
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