Wind Power: Customer Service Manager

Vestas; Denmark; On-site; DKK 900,000 - 1,200,000; Full time

Job summary

Vestas in Denmark is seeking a Manager to lead the Customer Service Manager team across Videbæk, with options for Belgium or the Netherlands. You will oversee service delivery, contractual obligations, and commercial performance, while driving customer satisfaction and cost efficiency.

The role requires a proven track record in leadership, contract management, and stakeholder engagement, with a focus on people development and strategic execution within a dynamic wind-energy environment.

Qualifications

• Experience in contract management and customer relationship development.
• Ability to deliver on budget while ensuring positive customer experience.
• Ability to meet contractual commitments in a cost-effective manner.
• Familiarity with CRM systems and customer-focused operations.
• Experience in sales, customer negotiations, or project management.
• Demonstrated leadership experience with a focus on people and business development.

Responsibilities

• Monitor and report on results, risks, and opportunities.
• Lead and participate in projects.
• Daily line management, including recruitment, development, and team building.
• Manage escalations and ensure clear communication within and beyond the team.
• Support individual and team development.
• Participate in customer meetings as needed.

Skills

Contract management

Customer relationships

Budget delivery

CRM systems

Sales negotiations

Project management

Leadership

Communication

Job description

Vestas in Denmark is seeking a Manager to lead the Customer Service Manager team across Videbæk, with options for Belgium or the Netherlands. You will oversee service delivery, contractual obligations, and commercial performance, while driving customer satisfaction and cost efficiency.

The role requires a proven track record in leadership, contract management, and stakeholder engagement, with a focus on people development and strategic execution within a dynamic wind-energy environment.