Warranty Operations Specialist – Danish Fluent

BYD EUROPE; København; Sur place; DKK 420 000 - 640 000; Plein temps

Avantages offerts par ce poste

Competitive remuneration

Team building events

Contributing to zero-emission goals

Résumé du poste

BYD Europe in Copenhagen is seeking a Warranty Specialist to ensure an efficient, accurate warranty operation and high customer satisfaction. You will verify claims, process reimbursements, and support Service Providers while driving process improvements.

You will analyze warranty data, collaborate with Customer Service, Aftersales, Technical, and Finance, and organize on-site training for Service Providers, contributing to a best-in-class warranty function.

Qualifications

• Bachelor’s degree in Engineering, Business, or a related field.
• Minimum 5 years of experience in warranty, or related aftersales operations.
• High level of accuracy, attention to detail, and ability to prioritize under pressure.
• Customer-oriented mindset with a proactive and analytical approach.
• Proficient in Microsoft Office; experience with SAP and Warehouse Management Systems is an advantage.
• Fluent in Danish and English (spoken and written); Mandarin or other European languages are a plus.

Responsabilités

• Review and verify warranty claims and reports, ensuring accurate and timely processing of warranty reimbursements in accordance with warranty policies and procedures.
• Collect, analyze, and report warranty-related data, identifying trends, discrepancies, and opportunities for operational improvement.
• Provide support to Service Providers by responding to warranty inquiries, clarifying policies, and ensuring a clear understanding of warranty requirements and processes.
• Investigate abnormal or complex warranty cases, conduct regular audits, and implement corrective actions to improve claim quality and compliance.
• Manage warranty parts, including the auditing, tracking, storage, and disposal process in accordance with company procedures.
• Support special warranty events, material verification activities, and other warranty-related projects and processes.
• Organize and deliver on-site warranty training sessions for Service Providers, working closely with relevant internal stakeholders.
• Collaborate with Customer Service, Aftersales, Technical, Finance, and other relevant departments to ensure efficient resolution of warranty-related topics.
• Identify process gaps and contribute to the continuous improvement and standardization of warranty operations.
• Prepare regular reports and presentations for management, providing clear insights into warranty performance and key operational indicators.
• Perform other warranty-related activities and projects as assigned by the line manager.

Connaissances

Attention to detail

Customer-oriented mindset

Analytical approach

Prioritization under pressure

Fluent in Danish and English

Formation

Bachelor’s degree in Engineering, Business, or a related field

Outils

Microsoft Office

SAP

Warehouse Management Systems

Description du poste

BYD Europe in Copenhagen is seeking a Warranty Specialist to ensure an efficient, accurate warranty operation and high customer satisfaction. You will verify claims, process reimbursements, and support Service Providers while driving process improvements.

You will analyze warranty data, collaborate with Customer Service, Aftersales, Technical, and Finance, and organize on-site training for Service Providers, contributing to a best-in-class warranty function.