Warranty Claims Specialist – Denmark

BYD Europe; København; On-site; DKK 420,000 - 520,000; Full time

Benefits offered by this job

Competitive remuneration

Team events

Sustainability mission

Job summary

BYD Denmark is hiring a Warranty Administrator who will manage and coordinate warranty and goodwill claims, ensuring accuracy and timeliness in line with manufacturer standards. You will submit claims, monitor reports, resubmit rejected claims, and maintain detailed documentation to support both customer satisfaction and profitability.

In this role you will work closely with the parts and Aftersales teams, handle invoice processing, and support daily administrative tasks.

Qualifications

• Minimum 4 years of relevant work experience in after-sales/warranty
• Ability to handle multiple tasks and priorities
• Danish and English language proficiency; Chinese a plus

Responsibilities

• Submit accurate warranty and goodwill claims on a daily and weekly basis.
• Monitor daily and weekly reports
• Resubmit all rejected claims promptly
• Administer warranty policy in the best interest of the manufacture and the customer aiming for profitability and efficiency.
• Maintain records of warranty submissions and customer contribution towards goodwill claims
• Liaise with parts department to ensure all parts replaced under warranty are retained for the correct period, are labelled, and made available to manufacture on request
• Follow up on payment of outstanding claims, processing service provide invoices
• Verify criteria required by factory
• Undertake other tasks as requested by the Aftersales Managers

Skills

Warranty experience

After-sales coordination

Bilingual Danish/English

Multi-tasking

Documentation reading

Job description

BYD Denmark is hiring a Warranty Administrator who will manage and coordinate warranty and goodwill claims, ensuring accuracy and timeliness in line with manufacturer standards. You will submit claims, monitor reports, resubmit rejected claims, and maintain detailed documentation to support both customer satisfaction and profitability.

In this role you will work closely with the parts and Aftersales teams, handle invoice processing, and support daily administrative tasks.