EV Aftersales Leader – Denmark, Service Excellence

BYD Europe; København; On-site; DKK 950,000 - 1,300,000; Full time

Benefits offered by this job

Competitive remuneration package

International exposure

Dynamic, fast-paced environment

Job summary

BYD Europe is building its Danish NSC and seeks an Aftersales Service Manager to lead the Danish aftersales operations, shaping service readiness, partner collaboration, and customer experience for BEV/PHEV products. Based in Copenhagen, you will manage regional service performance, training, and IT system deployment, while traveling up to 25% to HQ Europe and China.

Fluency in English and Danish is required.

Qualifications

• Bachelor or master degree plus working and thinking level, acquired by education or work experience.
• Experienced as After Sales Manager within an OEM environment (mobility, preferably automotive).
• Proven leadership skills; at least 10 years managerial automotive experience is required.
• Affinity with electric mobility, resilient and open minded.
• Willing to travel on a frequent basis within the territory and abroad.(including potential trips to HQ Europe and China), indication 25% of your time.
• Strong communication and negotiation skills and excellent knowledge of English and Danish language skills. Chinese or other European language is a plus.
• Customer service, automobile related working experience.

Responsibilities

• Drive and develop partners’ service preparation, execution and service performance assessment, establish annual service target and ensure the goal achievement, steering the partner’s continuous service level improvement.
• Lead & supervise the execution of our commercial policies to create excellent customer experience on all channels.
• Coordinate with legal and commercial teams to sign After-sales agreement if new distributors are appointed.
• Regional regular visit, organize meetings, workshops and other activities with regional partners, review the business plan. Be responsible for the after-sales projects development, execution and assessment.
• Secure the quality of our service network by timely training, tooling and other supportive materials.
• Regional customer satisfaction management (NPS), assisting partners to close customer complaints in time, Goodwill authorization and management.
• Investigate and collect market information and cooperate with HQ Europe for business plan and strategy.
• Coordinate with Customer Service team to achieve customer satisfaction goals.
• Coordinate the spare parts deliveries in close cooperation with the supply chain team and steering parts service level improvement.
• Coordinate the after-market activities and service campaign implementation.
• Introduce BYD Aftersales Service IT system/ platform such as DMS, LMS, TIS, to regional dealership and its authorized service network, ensure the systems/ platforms to be successfully deployed in each BYD service shop.

Skills

Leadership

Communication skills

Negotiation skills

English & Danish language skills

Travel readiness

Customer service mindset

Electric mobility affinity

Education

Bachelor's or Master’s degree

Tools

DMS

LMS

TIS

Job description

BYD Europe is building its Danish NSC and seeks an Aftersales Service Manager to lead the Danish aftersales operations, shaping service readiness, partner collaboration, and customer experience for BEV/PHEV products. Based in Copenhagen, you will manage regional service performance, training, and IT system deployment, while traveling up to 25% to HQ Europe and China.

Fluency in English and Danish is required.