Technical Support Engineer BYD Denmark

BYD EUROPE; København; On-site; DKK 550,000 - 750,000; Full time

Benefits offered by this job

Competitive remuneration based on perf

Team building events

Contribution to zero-emission goals

Job summary

BYD Denmark is seeking a dynamic Technical Support Engineer to strengthen our After Sales operations. You will support Danish dealer network with remote diagnostics, on-site visits, and technical training, ensuring high service quality and customer satisfaction across Denmark and parts of Europe.

Reporting to the After Sales Manager, you will identify technical challenges, develop bulletins, and collaborate with HQ to uphold NEV product standards. Travel across Denmark and Europe will be regular.

Qualifications

• 2+ years of experience in technical support, preferably in automotive or NEV industries.
• Fluent in Danish and English (spoken and written); Mandarin is a plus.
• Willingness to travel across Denmark and Europe.
• Valid EU driver's license and right to work in the EU.

Responsibilities

• Act as the primary technical contact for the Danish dealer network, ensuring timely resolution of service issues.
• Drive continuous improvement of regional technical capabilities through dealer visits and workshops.
• Organize and deliver targeted technical training programs for new models and certifications.
• Collect and analyze data on product issues and contribute to root cause analysis and preventive actions.
• Prepare technical bulletins, repair case studies, and diagnostic guidelines for knowledge sharing.
• Lead regional product risk cases and coordinate with HQ for reliability improvements.
• Support implementation of quality and technical standards aligned with BYD After Sales strategy.
• Travel regularly across Denmark and Europe to provide on-site support.

Skills

Diagnostic thinking

Cross-cultural communication

Travel flexibility

Team collaboration

Problem solving

Education

Bachelor's degree in engineering/ automotive

Tools

Remote support tools

Job description

About The Team

We are the BYD Denmark team - a passionate group of both young and seasoned professionals driven by innovation and a deep understanding of the automotive landscape. As a new entrant brand, we embrace complexity and change, and we are committed to long-term success by delivering top-tier BEV/PHEV products, exceptional customer experiences, and high-quality services to our local markets.

About The Team

We are the BYD Denmark team - a passionate group of both young and seasoned professionals driven by innovation and a deep understanding of the automotive landscape. As a new entrant brand, we embrace complexity and change, and we are committed to long-term success by delivering top-tier BEV/PHEV products, exceptional customer experiences, and high-quality services to our local markets.

Our forward-thinking mindset, agility, and close collaboration with our valued partners form the foundation of our growth. United by a shared vision of excellence and sustainability, we work together to build a customer-centric and future-ready organization in Denmark.

About The Role

As part of our continued growth across Europe, BYD is seeking a dynamic, solutions-oriented Technical Support Engineer to strengthen our After Sales technical operations in Denmark. In this pivotal role, you will be at the forefront of supporting our dealer network and ensuring a high standard of service performance and customer satisfaction across the region.

You will work closely with our partners to identify technical challenges, provide expert-level guidance, and enhance regional service capabilities. Acting as a key interface between BYD headquarters and our local service network, you will contribute to technical training, product launch support, and quality issue resolution in alignment with our NEV product standards.

This role reports to the After Sales Manager in Denmark.

Role Responsibilities

• Act as the primary technical contact for the Danish dealer network, ensuring timely and effective resolution of service issues via remote diagnostics, service portals, and on-site support.
• Drive the continuous improvement of regional technical capabilities through regular dealer visits, workshops, and collaborative activities with regional and central stakeholders.
• Organize and deliver targeted technical training programs, including new model launches, certification-level training, and on-the-job coaching, in coordination with training teams and other relevant departments.
• Collect and analyze data on recurring, critical, or emerging product issues; contribute to root cause analysis, promote corrective actions, and support preventive technical communications.
• Prepare and release technical bulletins, repair case studies, and diagnostic guidelines to support standardization and knowledge sharing across the network.
• Lead and manage regional product risk cases with fast and effective troubleshooting, leveraging both field investigations and HQ collaboration to safeguard product reliability.
• Support the implementation of quality and technical standards, ensuring alignment with BYD After Sales strategy and Danish regulatory requirements.
• Support internal cross-functional initiatives involving quality, warranty, training, and customer experience improvement.
• Travel regularly across the country and occasionally within Europe to provide on-site support and build strong relationships with dealer partners.

Essential Criteria & Experience

• Bachelor's degree in engineering, automotive technology, or related fields.
• 2+ years of experience in technical support, preferably in the automotive or NEV industry.
• Fluent in Danish and English (spoken and written); Mandarin is a plus.
• Excellent interpersonal and cross-cultural communication skills; able to collaborate across teams and regions.
• Strong diagnostic and analytical thinking with a proactive problem-solving mindset.
• Detail-oriented with solid organizational and time management skills.
• Ability and willingness to travel frequently across Denmark and Europe.
• Must hold a valid EU driver's license and be eligible to work in the EU.

We Offer

• Competitive remuneration based on performance and experience.
• Opportunities for department and company-wide team building events.
• A chance to contribute to the transition towards zero-emission transportation and the decarbonization of the economy.

Location: Copenhagen, Denmark

Type of Employment: Full-time

About BYD Group

Established in November 1994, BYD Group is a leading multi-sector high-tech company focused on innovation and development in automobiles, rail transit, renewable energy, and electronics.

Committed to improving quality of life through technological innovation, BYD Group operates over 40 subsidiaries with more than 900,000 employees - including over 110,000 engineers - across 400 cities in 79 countries. In 2024, BYD Auto delivered 4.27 million NEVs (BEV + PHEV) globally, maintaining its position as the world leader in new energy vehicle sales.

BYD Group upholds the values of innovation, pragmatism, passion, and competition, contributing to a sustainable future through zero-emission and emission-reduction solutions.

Our purpose is to build a zero-emission future that reconnects humanity with nature and a world of clean air.

We are looking for talent who share this mission and want to create positive impact by joining a diverse and dynamic team