Technical Support Associate – Denmark (Healthcare Tech)

Thornton Tomasetti; København; On-site; DKK 260,000 - 420,000; Full time

Job summary

Abbott Denmark is seeking a Technical Support Associate to assist healthcare professionals and customers with Abbott Rapid Diagnostics products. You will deliver first-line technical support via phone, email, and web tools and ensure a high standard of service in a fast-paced environment.

You will troubleshoot, document details for investigations, maintain records per quality requirements, and collaborate across functions to resolve issues.

Qualifications

• Certificate, Diploma, or Degree in Life Sciences or related field.
• Minimum one year of experience in customer service or technical support.
• Fluency in English and Danish.

Responsibilities

• Respond to customer inquiries via phone, email, and web tools.
• Deliver professional and timely customer experiences.
• Provide first-level troubleshooting and technical guidance.
• Gather and document information to support investigations.
• Maintain records of customer complaints per quality requirements.
• Communicate findings and updates clearly.
• Collaborate with colleagues to resolve issues.
• Support continuous improvement initiatives.
• Build knowledge of product portfolios and processes.
• Manage multiple priorities with timely follow-up.

Skills

Customer service

Problem solving

Communication skills

Attention to detail

Prioritization

MS Office

Technical knowledge

Education

Relevant degree fields

Job description

Abbott Denmark is seeking a Technical Support Associate to assist healthcare professionals and customers with Abbott Rapid Diagnostics products. You will deliver first-line technical support via phone, email, and web tools and ensure a high standard of service in a fast-paced environment.

You will troubleshoot, document details for investigations, maintain records per quality requirements, and collaborate across functions to resolve issues.