Technical Support Associate Abbott Rapid Diagnostics - Denmark 12 Month Contract

Abbott; Denmark; On-site; DKK 290,000 - 357,000; Full time

Benefits offered by this job

Meaningful role

Career development

Collaborative environment

International exposure

Competitive benefits

Job summary

Abbott Rapid Diagnostics in Denmark is seeking a Technical Support Associate on a 12-month contract. You will provide first-line technical support to healthcare professionals and customers, handle inquiries via phone, email, and web tools, and document issues to support investigations.

The role requires English and Danish fluency, a relevant degree, and at least one year in customer service or technical support.

Qualifications

• Certificate, Diploma, or Degree in Life Sciences, Biomedical Sciences, Healthcare Services, Nursing, Engineering, Medical Administration or a related discipline.
• Minimum one year of experience in customer service, technical support, healthcare support, or a clinical/medical environment.
• Fluency in English and Danish.

Responsibilities

• Respond to customer inquiries via phone, email, and web-based support tools.
• Provide first-level troubleshooting and technical guidance on Abbott Rapid Diagnostics products.
• Gather and document detailed information to support investigations and issue resolution.
• Maintain accurate records of customer complaints and inquiries in line with quality and regulatory requirements.
• Communicate investigation findings and updates clearly and professionally.
• Collaborate with colleagues across functions to resolve customer issues efficiently.
• Support continuous improvement initiatives that enhance the customer experience.
• Build and maintain strong knowledge of product portfolios and support processes.
• Manage multiple priorities while ensuring timely follow-up and resolution.

Skills

Customer service

Problem solving

Communication

Attention to detail

Prioritization

Team collaboration

MS Office

Education

Life Sciences

Biomedical Sciences

Healthcare Services

Nursing

Engineering

Medical Administration

Tools

Microsoft Office

Job description

JOB DESCRIPTION

Technical Support Associate -12 month contract

Abbott Rapid Diagnostics | Denmark

Bring your customer service expertise to healthcare

At Abbott Rapid Diagnostics, we are committed to helping people live healthier lives through innovative diagnostic solutions. As a Technical Support Associate, you will play an important role in supporting healthcare professionals and customers who rely on our products every day.

This opportunity is ideal for a customer-focused professional who enjoys problem-solving, communicating with customers, and working in a fast-paced international environment. You will provide first-line technical support, investigate customer inquiries, and ensure a high standard of service while supporting products that make a real difference in patient care.

What You'll Do

• Respond to customer inquiries via phone, email, and web-based support tools.
• Deliver a professional and timely customer experience.
• Provide first-level troubleshooting and technical guidance on Abbott Rapid Diagnostics products.
• Gather and document detailed information to support investigations and issue resolution.
• Maintain accurate records of customer complaints and inquiries in line with quality and regulatory requirements.
• Communicate investigation findings and updates clearly and professionally.
• Collaborate with colleagues across functions to resolve customer issues efficiently.
• Support continuous improvement initiatives that enhance the customer experience.
• Build and maintain strong knowledge of product portfolios and support processes.
• Manage multiple priorities while ensuring timely follow-up and resolution.

What We're Looking For

Required Qualifications

• Certificate, Diploma, or Degree in a relevant field such as: Life Sciences Biomedical Sciences Healthcare Services Nursing Engineering Medical Administration or a related discipline
• Minimum one year of experience in: Customer service, Technical support, Healthcare support, or A clinical or medical environment.
• Fluency in English and Danish.

Key Skills

• Strong customer service mindset and problem-solving ability.
• Excellent verbal and written communication skills.
• Attention to detail and accurate documentation skills.
• Ability to prioritize workload and manage competing demands.
• Comfortable working independently and as part of a collaborative team.
• Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
• Ability to learn technical product information and communicate it clearly to customers.

Why Join Abbott?

At Abbott, you will have the opportunity to develop your career with a global healthcare leader whose technologies impact millions of lives every day.

We offer:

• A meaningful role supporting healthcare professionals and patients.
• Career development and learning opportunities.
• A collaborative and inclusive work environment.
• Exposure to international teams and customers.
• Competitive compensation and benefits.

The base pay for this position isN/A In specific locations, the pay range may vary from the range posted.

JOB FAMILY: Support Services

DIVISION: ID Infectious Disease

LOCATION: Denmark > Copenhagen : Arne Jacobsens Alle No. 13

ADDITIONAL LOCATIONS:

WORK SHIFT: Standard

TRAVEL: Yes, 5 % of the Time

MEDICAL SURVEILLANCE: Not Applicable

SIGNIFICANT WORK ACTIVITIES: Not Applicable