Technical Support Associate Abbott Rapid Diagnostics | Denmark

Abbott Laboratories; København; On-site; DKK 290,000 - 370,000; Full time

Job summary

Abbott Laboratories, at Abbott Rapid Diagnostics in Denmark, is seeking a Technical Support Associate to deliver first-line technical and customer support for diagnostics products. You will gather detailed information for investigations, document issues, and ensure compliance with quality and regulatory requirements.

The role emphasizes clear communication with healthcare professionals, problem-solving in a fast-paced, international environment, and collaboration with cross-functional teams to

Qualifications

• Bachelor’s/Certificate/Diploma/degree in Life Sciences, Biomedical Sciences, Healthcare Services, Nursing, Engineering or related field.
• 1+ year of experience in customer service, technical support or healthcare environment.
• Fluency in English and Danish.

Responsibilities

• Respond to customer inquiries via phone, email, and web-based support tools.
• Provide first-level troubleshooting and technical guidance on Abbott Rapid Diagnostics products.
• Gather and document detailed information to support investigations and issue resolution.
• Maintain accurate records of customer complaints and inquiries in line with quality and regulatory requirements.
• Communicate investigation findings and updates clearly and professionally.
• Collaborate with colleagues across functions to resolve customer issues efficiently.
• Support continuous improvement initiatives that enhance the customer experience.
• Build and maintain knowledge of product portfolios and support processes.
• Manage multiple priorities while ensuring timely follow-up and resolution.

Skills

Customer service mindset

Problem-solving ability

Verbal communication

Written communication

Detail oriented

Prioritization

Independent work

Team collaboration

MS Office proficiency

Education

Degree in Life Sciences / Biomedical Sciences / Healthcare Services / Nursing / Engineering / Medical Administration or related

Tools

MS Office

Job description

JOB DESCRIPTION:

Technical Support Associate

Abbott Rapid Diagnostics | Denmark

Bring your customer service expertise to healthcare

At Abbott Rapid Diagnostics, we are committed to helping people live healthier lives through innovative diagnostic solutions. As a Technical Support Associate, you will play an important role in supporting healthcare professionals and customers who rely on our products every day.

This opportunity is ideal for a customer-focused professional who enjoys problem-solving, communicating with customers, and working in a fast-paced international environment. You will provide first-line technical support, investigate customer inquiries, and ensure a high standard of service while supporting products that make a real difference in patient care.

What You'll Do

As a Technical Support Associate, you will:

• Respond to customer inquiries via phone, email, and web-based support tools.
• Deliver a professional and timely customer experience.
• Provide first-level troubleshooting and technical guidance on Abbott Rapid Diagnostics products.
• Gather and document detailed information to support investigations and issue resolution.
• Maintain accurate records of customer complaints and inquiries in line with quality and regulatory requirements.
• Communicate investigation findings and updates clearly and professionally.
• Collaborate with colleagues across functions to resolve customer issues efficiently.
• Support continuous improvement initiatives that enhance the customer experience.
• Build and maintain strong knowledge of product portfolios and support processes.
• Manage multiple priorities while ensuring timely follow-up and resolution.

What We're Looking For

Required Qualifications

• Certificate, Diploma, or Degree in a relevant field such as: Life Sciences Biomedical Sciences Healthcare Services Nursing Engineering Medical Administration or a related discipline
• Minimum one year of experience in: Customer service, Technical support, Healthcare support, or A clinical or medical environment.
• Fluency in English and Danish.

Key Skills

• Strong customer service mindset and problem-solving ability.
• Excellent verbal and written communication skills.
• Attention to detail and accurate documentation skills.
• Ability to prioritize workload and manage competing demands.
• Comfortable working independently and as part of a collaborative team.
• Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
• Ability to learn technical product information and communicate it clearly to customers.

Why Join Abbott?

At Abbott, you will have the opportunity to develop your career with a global healthcare leader whose technologies impact millions of lives every day.

We offer:

• A meaningful role supporting healthcare professionals and patients.
• Career development and learning opportunities.
• A collaborative and inclusive work environment.
• Exposure to international teams and customers.
• Competitive compensation and benefits.

The base pay for this position is
N/A
In specific locations, the pay range may vary from the range posted.

## JOB FAMILY:
Support Services

## DIVISION:
ID Infectious Disease

## LOCATION:
Denmark > Copenhagen : Arne Jacobsens Alle No. 13

ADDITIONAL LOCATIONS:

## WORK SHIFT:
Standard

## TRAVEL:
Yes, 5 % of the Time

## MEDICAL SURVEILLANCE:
Not Applicable

## SIGNIFICANT WORK ACTIVITIES:
Not Applicable