Technical Support Associate Abbott Rapid Diagnostics | Denmark 12 Month Contract

abbott; København; On-site; DKK 320,000 - 480,000; Full time

Job summary

Abbott Rapid Diagnostics in Denmark seeks a Technical Support Associate to deliver first-line technical assistance to healthcare professionals and customers. You will handle inquiries via phone, email, and web tools, perform initial troubleshooting, and document findings for investigations.

The role emphasizes customer focus, problem-solving, and collaboration across functions in a fast-paced international environment.

Qualifications

• Bachelor's/Certificate/Diploma in life sciences, healthcare, or related field.
• At least 1 year in customer service, technical support, healthcare support, or medical setting.
• Fluency in English and Danish.

Responsibilities

• Respond to customer inquiries via phone, email, and web tools.
• Provide first-level troubleshooting and product guidance.
• Document details and escalate issues when needed.
• Maintain accurate records per quality/regulatory standards.
• Collaborate with cross-functional teams to resolve issues.

Skills

Customer service

Problem solving

Communication

Documentation

Education

Relevant degree (life sciences/healthcare/engineering)

Tools

Microsoft Office

Job description

JOB DESCRIPTION:

Technical Support Associate

Abbott Rapid Diagnostics | Denmark

Bring your customer service expertise to healthcare

At Abbott Rapid Diagnostics, we are committed to helping people live healthier lives through innovative diagnostic solutions. As a Technical Support Associate, you will play an important role in supporting healthcare professionals and customers who rely on our products every day.

This opportunity is ideal for a customer-focused professional who enjoys problem-solving, communicating with customers, and working in a fast-paced international environment. You will provide first-line technical support, investigate customer inquiries, and ensure a high standard of service while supporting products that make a real difference in patient care.

What You’ll Do

As a Technical Support Associate, you will:

• Respond to customer inquiries via phone, email, and web-based support tools.
• Deliver a professional and timely customer experience.
• Provide first-level troubleshooting and technical guidance on Abbott Rapid Diagnostics products.
• Gather and document detailed information to support investigations and issue resolution.
• Maintain accurate records of customer complaints and inquiries in line with quality and regulatory requirements.
• Communicate investigation findings and updates clearly and professionally.
• Collaborate with colleagues across functions to resolve customer issues efficiently.
• Support continuous improvement initiatives that enhance the customer experience.
• Build and maintain strong knowledge of product portfolios and support processes.
• Manage multiple priorities while ensuring timely follow-up and resolution.

What We're Looking For

Required Qualifications

• Certificate, Diploma, or Degree in a relevant field such as: Life Sciences Biomedical Sciences Healthcare Services Nursing Engineering Medical Administration or a related discipline
• Minimum one year of experience in: Customer service, Technical support, Healthcare support, or A clinical or medical environment.
• Fluency in English and Danish.

Key Skills

• Strong customer service mindset and problem-solving ability.
• Excellent verbal and written communication skills.
• Attention to detail and accurate documentation skills.
• Ability to prioritize workload and manage competing demands.
• Comfortable working independently and as part of a collaborative team.
• Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
• Ability to learn technical product information and communicate it clearly to customers.

Why Join Abbott?

At Abbott, you will have the opportunity to develop your career with a global healthcare leader whose technologies impact millions of lives every day.

We offer:

• A meaningful role supporting healthcare professionals and patients.
• Career development and learning opportunities.
• A collaborative and inclusive work environment.
• Exposure to international teams and customers.
• Competitive compensation and benefits.

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

JOB FAMILY: Support Services

DIVISION: ID Infectious Disease

LOCATION: Denmark > Copenhagen : Arne Jacobsens Alle No. 13

ADDITIONAL LOCATIONS:

WORK SHIFT: Standard

TRAVEL: Yes, 5 % of the Time

MEDICAL SURVEILLANCE: Not Applicable

SIGNIFICANT WORK ACTIVITIES: Not Applicable