Impactful Technical Support Pro - Diagnostics (DK/EN)

abbott; København; On-site; DKK 320,000 - 480,000; Full time

Job summary

Abbott Rapid Diagnostics in Denmark seeks a Technical Support Associate to deliver first-line technical assistance to healthcare professionals and customers. You will handle inquiries via phone, email, and web tools, perform initial troubleshooting, and document findings for investigations.

The role emphasizes customer focus, problem-solving, and collaboration across functions in a fast-paced international environment.

Qualifications

• Bachelor's/Certificate/Diploma in life sciences, healthcare, or related field.
• At least 1 year in customer service, technical support, healthcare support, or medical setting.
• Fluency in English and Danish.

Responsibilities

• Respond to customer inquiries via phone, email, and web tools.
• Provide first-level troubleshooting and product guidance.
• Document details and escalate issues when needed.
• Maintain accurate records per quality/regulatory standards.
• Collaborate with cross-functional teams to resolve issues.

Skills

Customer service

Problem solving

Communication

Documentation

Education

Relevant degree (life sciences/healthcare/engineering)

Tools

Microsoft Office

Job description

Abbott Rapid Diagnostics in Denmark seeks a Technical Support Associate to deliver first-line technical assistance to healthcare professionals and customers. You will handle inquiries via phone, email, and web tools, perform initial troubleshooting, and document findings for investigations.

The role emphasizes customer focus, problem-solving, and collaboration across functions in a fast-paced international environment.