Technical Support Associate Abbott Rapid Diagnostics | Denmark

Thornton Tomasetti; København; On-site; DKK 260,000 - 420,000; Full time

Job summary

Abbott Denmark is seeking a Technical Support Associate to assist healthcare professionals and customers with Abbott Rapid Diagnostics products. You will deliver first-line technical support via phone, email, and web tools and ensure a high standard of service in a fast-paced environment.

You will troubleshoot, document details for investigations, maintain records per quality requirements, and collaborate across functions to resolve issues.

Qualifications

• Certificate, Diploma, or Degree in Life Sciences or related field.
• Minimum one year of experience in customer service or technical support.
• Fluency in English and Danish.

Responsibilities

• Respond to customer inquiries via phone, email, and web tools.
• Deliver professional and timely customer experiences.
• Provide first-level troubleshooting and technical guidance.
• Gather and document information to support investigations.
• Maintain records of customer complaints per quality requirements.
• Communicate findings and updates clearly.
• Collaborate with colleagues to resolve issues.
• Support continuous improvement initiatives.
• Build knowledge of product portfolios and processes.
• Manage multiple priorities with timely follow-up.

Skills

Customer service

Problem solving

Communication skills

Attention to detail

Prioritization

MS Office

Technical knowledge

Education

Relevant degree fields

Job description

JOB DESCRIPTION: Technical Support Associate Abbott Rapid Diagnostics | Denmark

Bring your customer service expertise to healthcare At Abbott Rapid Diagnostics, we are committed to helping people live healthier lives through innovative diagnostic solutions. As a Technical Support Associate, you will play an important role in supporting healthcare professionals and customers who rely on our products every day. This opportunity is ideal for a customer-focused professional who enjoys problem-solving, communicating with customers, and working in a fast-paced international environment. You will provide first-line technical support, investigate customer inquiries, and ensure a high standard of service while supporting products that make a real difference in patient care.

What You'll Do

• Respond to customer inquiries via phone, email, and web-based support tools.
• Deliver a professional and timely customer experience.
• Provide first-level troubleshooting and technical guidance on Abbott Rapid Diagnostics products.
• Gather and document detailed information to support investigations and issue resolution.
• Maintain accurate records of customer complaints and inquiries in line with quality and regulatory requirements.
• Communicate investigation findings and updates clearly and professionally.
• Collaborate with colleagues across functions to resolve customer issues efficiently.
• Support continuous improvement initiatives that enhance the customer experience.
• Build and maintain strong knowledge of product portfolios and support processes.
• Manage multiple priorities while ensuring timely follow-up and resolution.

What We're Looking For

• Certificate, Diploma, or Degree in a relevant field such as: Life Sciences Biomedical Sciences Healthcare Services Nursing Engineering Medical Administration or a related discipline
• Minimum one year of experience in: Customer service, Technical support, Healthcare support, or A clinical or medical environment.
• Fluency in English and Danish.

Key Skills

• Strong customer service mindset and problem-solving ability.
• Excellent verbal and written communication skills.
• Attention to detail and accurate documentation skills.
• Ability to prioritize workload and manage competing demands.
• Comfortable working independently and as part of a collaborative team.
• Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
• Ability to learn technical product information and communicate it clearly to customers.

Why Join Abbott?

At Abbott, you will have the opportunity to develop your career with a global healthcare leader whose technologies impact millions of lives every day.

• A meaningful role supporting healthcare professionals and patients.
• Career development and learning opportunities.
• A collaborative and inclusive work environment.
• Exposure to international teams and customers.
• Competitive compensation and benefits.

The base pay for this position is N/A

In specific locations, the pay range may vary from the range posted.

JOB FAMILY: Support Services DIVISION: ID Infectious Disease LOCATION: Denmark > Copenhagen : Arne Jacobsens Alle No. 13 ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: Yes, 5 % of the Time MEDICAL SURVEILLANCE: Not Applicable SIGNIFICANT WORK ACTIVITIES: Not Applicable Abbott is about the power of health. For more than 135 years, Abbott has been helping people reach their potential — because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life. Whether it’s next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health. The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well-being of millions of people. They push the boundaries to help manage and treat some of life’s greatest health challenges. We invite you to explore opportunities at Abbott, to see if your talents and career aspirations may fit with our openings.

An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.

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