Strategic Technical Account Manager

Adobe; København; On-site; DKK 900,000 - 1,200,000; Full time

Job summary

Adobe Nordic region is seeking a Technical Account Manager to serve as a trusted technical advisor to strategic enterprise customers. You will maximize value from Adobe Experience Cloud by driving technical readiness, adoption, and long-term business outcomes.

You will own relationships across technical and business stakeholders, coordinate multi-team engagements, lead environment and service reviews, and deliver insights that support renewal and growth.

Qualifications

• Experience working in customer-facing technology roles.
• Experience managing enterprise customer relationships.
• Strong understanding of SaaS, cloud technologies, digital platforms, or enterprise software.
• Excellent communication and collaborator management skills.
• Ability to understand both business objectives and technical requirements.
• Experience leading cross-functional initiatives and coordinating multiple collaborators.

Responsibilities

• Build positive relationships with customer collaborators across technical and executive levels.
• Own the technical health of assigned accounts and identify risks, opportunities, and optimisations.
• Develop Technical Readiness Roadmaps aligned to customer priorities.
• Lead technical reviews including environment, service, and health assessments.
• Coordinate milestone-based engagements such as implementations, upgrades, and migrations.
• Drive adoption of Adobe solutions through guidance and coaching.
• Collaborate with Customer Success Managers, Solution Consultants, Product teams, Support, Engineering, and Technical Account Directors.
• Act as the customer's technical advocate within Adobe and manage blocking issues when needed.
• Deliver regular business and technical insights to demonstrate value and support renewals.
• Contribute to retention and growth through proactive engagement and planning.

Skills

Customer Success

Enterprise relationships

SaaS knowledge

Cloud technologies

Communication

Cross-functional leadership

Job description

Adobe Nordic region is seeking a Technical Account Manager to serve as a trusted technical advisor to strategic enterprise customers. You will maximize value from Adobe Experience Cloud by driving technical readiness, adoption, and long-term business outcomes.

You will own relationships across technical and business stakeholders, coordinate multi-team engagements, lead environment and service reviews, and deliver insights that support renewal and growth.