Strategic Account Manager, B2B SaaS (Nordics)

nShift; Silkeborg Kommune; On-site; DKK 700,000 - 950,000; Full time

Benefits offered by this job

Performance-based commission

Job summary

nShift is seeking a Customer Manager to own the long-term success and commercial growth of a portfolio of mid- and enterprise-sized customers across Denmark. You will be the face of nShift, understanding client business needs and unlocking value from our delivery management, checkout, tracking and returns platform.

You will collaborate with Support, Product, Professional Services and Marketing to ensure customers realize value, manage renewals, drive upsell, and maintain a healthy pipeline

Qualifications

• Proven track record in account management or B2B SaaS sales.
• Experience managing renewals and driving expansion revenue.
• Excellent communication and presentation skills.
• Ability to manage a complex portfolio of accounts.
• Fluent in Danish and English; Dutch or German a plus.

Responsibilities

• Own full commercial ownership of a portfolio with revenue retention.
• Drive upsell and cross-sell across the full product suite.
• Lead renewals end-to-end and manage churn risk.
• Develop account plans aligning roadmaps to client goals.
• Build relationships from champions to C-suite.
• Maintain a healthy pipeline of expansion and renewal in Salesforce.
• Represent the voice of the customer to Product and Marketing.
• Present at customer meetings and industry events in the region.

Skills

Account management

B2B SaaS sales

Renewals management

Expansion revenue

Data-driven

Communication skills

Danish & English

Salesforce

Tools

Salesforce

Job description

nShift is seeking a Customer Manager to own the long-term success and commercial growth of a portfolio of mid- and enterprise-sized customers across Denmark. You will be the face of nShift, understanding client business needs and unlocking value from our delivery management, checkout, tracking and returns platform.

You will collaborate with Support, Product, Professional Services and Marketing to ensure customers realize value, manage renewals, drive upsell, and maintain a healthy pipeline