Strategic Global Enterprise CSM

TEMPLAFY ApS; København; On-site; DKK 800,000 - 1,100,000; Full time

Benefits offered by this job

Employee equity program

Private health insurance

Company lunch contribution

Phone and broadband covered by company

Gympass Subscription

Job summary

Templafy is seeking a Customer Success Manager to guide global enterprise customers toward measurable outcomes and ROI. You will own a portfolio of ~20–30 enterprise clients and partner with Account Management, Solutions Engineering and Technical Support to realize value and retention.

Travel may be required, and an emphasis on strategic advisory will drive adoption of AI-powered document workflows. You will engage with senior stakeholders, expand accounts, and advocate for customer success best

Qualifications

• Bachelor’s degree is required.
• 4+ years of work experience; 2+ years in B2B Customer Success or Account Management.
• Experience presenting to external senior-level stakeholders (VP and above) at Fortune 500 companies.
• Ability to prioritize, multi-task and perform under pressure.
• Experience using AI to optimize repeatable tasks in client engagement.
• Self-motivated with a customer-focused mindset.
• Strong communication, presentation and client engagement skills.
• Salesforce experience preferred; English fluency required.

Responsibilities

• Be empowered to meet and exceed Net Retention Rate goals.
• Demonstrate curiosity about customers, AI adoption journey, and value delivery.
• Deliver the Templafy solution to achieve PBOs.
• Develop champions within customer organizations and advocate value internally.
• Explore new use cases and stakeholders through continuous discovery.

Skills

Stakeholder engagement

Prioritization

AI-enhanced client engagement

Communication & presentation

English fluency

Education

Bachelor’s degree

Tools

Salesforce

Job description

Templafy is seeking a Customer Success Manager to guide global enterprise customers toward measurable outcomes and ROI. You will own a portfolio of ~20–30 enterprise clients and partner with Account Management, Solutions Engineering and Technical Support to realize value and retention.

Travel may be required, and an emphasis on strategic advisory will drive adoption of AI-powered document workflows. You will engage with senior stakeholders, expand accounts, and advocate for customer success best