Global Enterprise Customer Success Manager: Drive Value

Templafy; København; On-site; DKK 850,000 - 1,100,000; Full time

Benefits offered by this job

Employee equity program

Private health insurance

Company lunch contribution

Phone and broadband covered by company

Centrally located office

Company events and team activities

Flexible work environment

Gympass Subscription

Calm App Subscription

Job summary

Templafy seeks a Customer Success Manager to guide a portfolio of 20–30 global enterprise customers. You will own the Net Retention Rate and work with internal teams to ensure customers realize current and future value of the Templafy solution.

You will become a trusted advisor, focusing on delivering Positive Business Outcomes through strategic engagement and AI-enabled optimization. You will collaborate with Account Management, Solutions Engineering, and Technical Support to drive retention

Qualifications

• Bachelor’s degree required.
• 4+ years of work experience required.
• 2+ years in B2B Customer Success or Account Management.
• Experience presenting to external senior-level stakeholders (VP+).
• Ability to prioritize, multi-task and work under pressure.
• Experience using AI to optimize repeatable tasks in client engagement.
• Self-motivated with a customer-focused mindset.
• Exemplary communication, presentation and client engagement skills.
• Salesforce experience preferred.
• English language fluency is required.

Responsibilities

• Be empowered to manage a portfolio of customers to meet NRR goals.
• Understand customers' businesses and drive value with AI adoption.
• Deliver Templafy solutions to achieve Positive Business Outcomes.
• Develop champions within customer organizations to advocate value.
• Identify new use cases and stakeholders for expansion.
• Collaborate with Account Management on long-term plans for retention.
• Identify at-risk customers and address concerns to ensure satisfaction.
• Develop industry knowledge to become trusted advisor.
• Collaborate with CS team and share best practices; in-office min 3x per week.
• Occasional client travel and calls outside normal hours.

Skills

Stakeholder management

Public speaking

Presentation skills

Prioritization

Multi-tasking

Client engagement

English fluency

Salesforce

AI in client engagement

Education

Bachelor’s degree

Tools

Salesforce

Job description

Templafy seeks a Customer Success Manager to guide a portfolio of 20–30 global enterprise customers. You will own the Net Retention Rate and work with internal teams to ensure customers realize current and future value of the Templafy solution.

You will become a trusted advisor, focusing on delivering Positive Business Outcomes through strategic engagement and AI-enabled optimization. You will collaborate with Account Management, Solutions Engineering, and Technical Support to drive retention