Strategic Industry Success Manager

Unity; København; On-site; DKK 446,000 - 558,000; Full time

Benefits offered by this job

Employee stock ownership

Competitive retirement/pension plans

Generous vacation and personal days

Commute subsidy

Office snacks

Job summary

Unity is seeking a Customer Success professional to promote adoption of development solutions for Industry customers. You will collaborate with support, sales and product teams to realize value and retain customers, while balancing multiple accounts across industries.

The role emphasizes analytical thinking, strong English communication, and a focus on driving feature adoption and customer health insights to improve the customer journey.

Qualifications

• Experience in Manufacturing, Engineering, Construction, or Automotive industries.
• Experience supporting customers with SaaS products in relevant roles.
• Strong analytical and data-driven approach to work.
• Proficient English communication (written and spoken).

Responsibilities

• Serve as trusted advisor to enable customers to apply Unity tools to business objectives.
• Schedule customer calls to drive retention and growth by understanding needs.
• Support swift subscription progress and promote feature adoption during outreach.
• Analyze customer behaviour with CRM and health scores to prevent blockers.
• Channel customer feedback to teams to improve end-to-end journey.

Skills

Industry experience

SaaS customer support

Analytical mindset

English communication

Multi-customer management

Tools

CRM tools

Data-driven

Job description

Unity is seeking a Customer Success professional to promote adoption of development solutions for Industry customers. You will collaborate with support, sales and product teams to realize value and retain customers, while balancing multiple accounts across industries.

The role emphasizes analytical thinking, strong English communication, and a focus on driving feature adoption and customer health insights to improve the customer journey.