Enterprise CSM: Growth, Retention & Adoption

Justt; København; On-site; DKK 573,248 - 764,331; Full time

Job summary

Justt is seeking an Enterprise Customer Success Manager in New York. This role involves managing a portfolio of top-tier enterprise customers, driving retention strategies, and collaborating with various cross-functional teams. Candidates should have over 5 years of experience in customer success, strong analytical capabilities, and preferably experience in the payments industry. The role also requires a willingness to travel and operate in fast-paced environments.

Qualifications

• 5+ years of experience as a Customer Success Manager managing enterprise accounts.
• Strong analytical mindset with the ability to interpret data and translate it into insights and actions.
• Experience in the payments industry is an advantage.

Responsibilities

• Manage a portfolio of top-tier enterprise customers.
• Analyze portfolio performance to generate actionable insights.
• Define and drive retention strategies through structured account plans.
• Lead business review meetings to strengthen multi-level stakeholder relationships.
• Deliver client training and enablement sessions.

Skills

Project management

Cross-functional collaboration

Data analysis

Customer relationship management

Job description

Justt is seeking an Enterprise Customer Success Manager in New York. This role involves managing a portfolio of top-tier enterprise customers, driving retention strategies, and collaborating with various cross-functional teams. Candidates should have over 5 years of experience in customer success, strong analytical capabilities, and preferably experience in the payments industry. The role also requires a willingness to travel and operate in fast-paced environments.