Remote Growth‑Driven Customer Success Manager

Learningbank; København; Hybrid; DKK 550,000 - 750,000; Full time

Benefits offered by this job

Competitive salary

Pension and health insurance

Lunch program Meyers

Remote work flexibility

Extra paid days off

Team gatherings and events

Job summary

Learningbank is hiring a Customer Success Manager to own a portfolio of 50 mid-market to enterprise customers end-to-end, from onboarding through renewal and expansion. You will co-create Joint Impact Plans, drive product adoption, and prove ROI at QBRs while maintaining accurate CRM data in HubSpot.

You will collaborate with Product, Support, Marketing and Sales to ensure recurring impact, and you’ll be based in Copenhagen with flexibility to work remotely part of the week.

Qualifications

• Fluent in Danish and English with strong communication skills.
• 2+ years as a performing Customer Success Manager or Account Manager in a fast-paced B2B SaaS startup/scale-up with GRR and NRR track record.
• Understand inputs vs outputs vs outcomes and prioritise real outcomes.
• Comfortable using a CRM (HubSpot) and leveraging AI to improve outputs.
• Willing to be in the Copenhagen office at least 3 times a week.

Responsibilities

• Own a portfolio of around 50 mid-market to enterprise customers end-to-end (onboarding, renewal, expansion).
• Co-create Joint Impact Plans with customers and deliver ROI proof on QBRs.
• Drive product adoption and turn customers into ambassadors.
• Co-create account plans with Growth Manager for renewals and expansion.
• Keep data, forecasts, and pipeline accurate in HubSpot.
• Monitor customer health, flag risk early and handle escalations.
• Collaborate with Product, Support, Marketing, and Sales to meet customer needs.

Skills

Danish fluency

English fluency

Communication skills

CRM experience (HubSpot)

B2B SaaS experience

AI usage

Tools

HubSpot

Job description

Learningbank is hiring a Customer Success Manager to own a portfolio of 50 mid-market to enterprise customers end-to-end, from onboarding through renewal and expansion. You will co-create Joint Impact Plans, drive product adoption, and prove ROI at QBRs while maintaining accurate CRM data in HubSpot.

You will collaborate with Product, Support, Marketing and Sales to ensure recurring impact, and you’ll be based in Copenhagen with flexibility to work remotely part of the week.