Service Coordinator

SORTH & CO; Aarhus; On-site; DKK 420,000 - 640,000; Full time

Job summary

IMBOX Protection is seeking a Service Coordinator to strengthen daily operations. You will be the link between internal colleagues, external service providers and customers, coordinating service activities across international markets in Europe, Asia, the Middle East and Australia.

You’ll gain broad exposure and play a key role in onboarding, planning installations, logistics and issue resolution with a fast-paced, collaborative team.

Qualifications

• Experience in service coordination or similar role.
• Strong organizational and communication skills.
• Experience with ERP and MS Office.

Responsibilities

• Coordinate external service providers from onboarding to daily contact.
• Plan and coordinate installations, shipping, and supplier invoices.
• Resolve operational and service-related issues across markets.
• Collaborate with Business Development on launches of new markets.

Skills

Service coordination

Administration

IT tools

English communication

Cross-cultural collaboration

Tools

ERP systems

Microsoft Office

Job description

SERVICE COORDINATOR

Join an international service setup and make use of your service and planning skills to strengthen the daily operations of IMBOX

IMBOX Protection is the only in-store footwear protection solution in the world. The unique all-inclusive concept has already proved itself to an installed base of close to 10.000 units, and IMBOX offers the best, easiest and most sustainable solution for protection of footwear on the market.

The IMBOX Protection concept is revolutionising the global retail market in footwear. The treatment is environmentally friendly and done in less than a minute, and the IMBOX solution is also a growth driver and a competitive advantage for the shoe business.

www.imboxprotection.com

As Service Coordinator you will act as the link between internal colleagues, external service providers, and the customers of IMBOX. In this role, you will coordinate service activities across a diverse portfolio of international markets in Europe, Asia, the Middle East, and Australia. With markets at different stages of development, you will gain broad international exposure, and if you already bring language skills or cultural experience from non-English-speaking countries, you will have a clear advantage from day one.

You will become part of an ambitious and fast-paced company with an informal working environment, short decision-making paths, and a culture where we help each other when needed.

In short, your tasks and responsibilities can be summarised as follows:

• Manage and follow up on external service providers, from onboarding and training to daily contact, approving service tasks and reviewing service visits in the service system.
• Plan and coordinate installations, including shipping of machines, follow-up and quality check, as well as minor logistics and warehouse tasks and approval of supplier invoices.
• Solve ongoing problems and handle urgent operational and service-related issues across markets.
• Work closely with the Business Development team on the operational launch of new markets.

The successful candidate

You will thrive in this role if you enjoy structure, consistency, and the satisfaction of keeping everyday operations running smoothly. The role involves administrative tasks and ongoing follow-up, meaning you should be comfortable working systematically and maintaining focus when handling continuous and similar tasks throughout the day.

We envision that you hold the following skills to succeed:

• Experience in service coordination, administration, operations, or a similar role within service, logistics, sales, transportation or similar .
• You are structured, resilient and service-minded – coordinating and creating overview comes naturally, and you keep calm even when balancing multiple tasks.
• You are skilled at building professional and constructive relationships with external service providers/stakeholders.
• You are adaptable and solution-oriented when plans or priorities change.
• You are a team player who collaborates naturally with colleagues across departments.
• Communicate professionally in English, both verbally and in writing. Other languages are a clear advantage, including but not limited to German and Spanish
• You have solid experience in IT, ERP/Microsoft tools.

Questions regarding the position? Please contact People Operations Specialist, Amalie Rask Hansen, [e-mail].