Service Coordinator

Gunnebo Entrance Control; København; On-site; DKK 360,000 - 480,000; Full time

Job summary

Gunnebo Entrance Control in Denmark is seeking a structured and service-minded Service Coordinator to connect customers, technicians and internal stakeholders, ensuring excellent support and smooth daily operations.

You will handle phone and email inquiries, schedule service appointments, dispatch field technicians, process invoices and contribute to service process improvements, leveraging Microsoft 365 tools including Dynamics 365, Outlook, Excel, Teams, Word and SharePoint.

Qualifications

• Previous experience in customer service, service administration, or a similar administrative role.
• Strong organizational skills with excellent attention to detail.
• Proven ability to manage multiple tasks and priorities simultaneously.
• Customer-focused mindset with a passion for delivering excellent service.
• Experience coordinating field technicians or service personnel is an advantage.
• Commercial awareness and confidence in discussing service agreements with customers.
• Strong Microsoft 365 skills, including Dynamics 365, Outlook, Excel, Teams, Word, and SharePoint.

Responsibilities

• Provide professional phone and email support to customers
• Build and maintain strong customer relationships
• Promote and sell Service Level Agreements (SLAs) and service-related offerings
• Schedule and book service appointments with customers
• Coordinate and dispatch field service technicians
• Order spare parts and manage related administration
• Prepare and process customer invoices
• Ensure accurate documentation and follow‑up on service activities
• Support continuous improvement of service processes
• Collaborate closely with colleagues across departments

Skills

Customer service

Organizational skills

Communication

Tools

Microsoft 365

Dynamics 365

Outlook

Excel

Teams

Word

SharePoint

Job description

Do you want to be part of creating a safer world?

Without thinking about it, you meet us in your everyday life – at home, in transit and at work. We are at the airport, where you commute, where you work, play and shop. Diverse in our offering, our customer outreach and in our mindset, Gunnebo is leading the transformation of the security business through digitalization and connectivity for the continuous development of smart entrance control and safe storage solutions.

If you are passionate about being part of an exciting transformation journey working with a global, multi-cultural and highly motivated organization this is the opportunity for you. Gunnebo is small enough to see your ideas come true, and big enough to realize your career goals.

About the Role

We are looking for a structured, service-oriented, and proactive Service Coordinator to join our team. In this key role, you will act as the central point of coordination between customers, technicians, and internal stakeholders, ensuring excellent customer service and efficient daily operations.

The ideal candidate is highly organized, enjoys working in a fast-paced environment, and has strong communication skills. You are a team player with solid administrative experience and expertise in Microsoft 365 Dynamics 365.

Key Responsibilities

• Provide professional phone and email support to customers
• Build and maintain strong customer relationships
• Promote and sell Service Level Agreements (SLAs) and service-related offerings
• Schedule and book service appointments with customers
• Coordinate and dispatch field service technicians
• Order spare parts and manage related administration
• Prepare and process customer invoices
• Ensure accurate documentation and follow‑up on service activities
• Support continuous improvement of service processes
• Collaborate closely with colleagues across departments

Qualifications & Experience

• Previous experience in customer service, service administration, or a similar administrative role
• Strong organizational skills with excellent attention to detail
• Proven ability to manage multiple tasks and priorities simultaneously
• Customer-focused mindset with a passion for delivering excellent service
• Experience coordinating field technicians or service personnel is an advantage
• Commercial awareness and confidence in discussing service agreements with customers
• Strong Microsoft 365 skills, including Dynamics 365, Outlook, Excel, Teams, Word, and SharePoint

Personal Attributes

• Service-minded and professional
• Structured and well‑organized
• Excellent written and verbal communication skills
• Positive and solution‑oriented attitude
• Strong team player
• Able to work independently while contributing to team success
• Reliable and proactive

What We Offer

• An exciting and varied role in a growing service organization
• A collaborative and supportive team environment
• Opportunities for professional development
• Competitive salary and benefits package

About Gunnebo Group

The Gunnebo Group is a global leader in security offering innovative products and services to protect and control the flow of people, and to safely secure valuables. Through our businesses Gunnebo Entrance Control and Gunnebo Safe Storage we offer solutions to customers in retail, public transport, public and commercial buildings, industrial and high‑risk sites and banking. We operate worldwide through our 3,400 employees, 25 country locations and 10 production facilities to serve customers in over 100 markets. Together we create a safer world.

Gunnebo Entrance Control

Gunnebo Entrance Control specializes in access control solutions enabling customers increased efficiency, safety and end‑user experience. Our wide range of products are designed to create a safe environment without restricting freedom of movement, whether it is to enter the lobby of a company, a store, an entertainment area, an industrial area and public transport. We shape the future of people flow management.

Gunnebo Entrance Control proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.