Global Customer Success & Operations Specialist

Pack Tech A/S; København; On-site; DKK 750,000 - 950,000; Full time

Job summary

Pack Tech A/S is seeking a Global Customer Success & Operations Specialist to own customer orders from placement to delivery. You will ensure accurate processing, proactive follow-up, and clear communications with customers across multiple stages of international transport.

You will collaborate with purchasing, finance, sales support, and warehouse partners, helping to launch a new customer portal and an AI-based order processing system. Strong English and data skills are essential.

Qualifications

• Experience in order administration, logistics, or a related field or relevant education combined with a strong aptitude for the role.
• Strong problem-solving skills and a continuous improvement mindset.
• Great understanding of ERP systems and data is a must; experience with Business Central is an advantage.
• Excellent communication skills when working directly with international customers.
• The ability to manage multiple tasks efficiently and accurately.
• Strong written and spoken English.

Responsibilities

• Process sales orders from primarily international customers.
• Process orders from the moment we receive them from customers through to delivery, following up proactively to keep them on schedule.
• Work with warehouse partners to ensure outbound orders are dispatched on time.
• Keep customers informed of order progress, potential delays, and any changes.
• Resolve customer enquiries and order issues promptly, taking ownership through to resolution.
• Help launch our new customer portal and integrate our AI-based order processing system.
• Work with the COO to improve order processes, data quality, and system workflows.

Skills

Customer service

Communication

English proficiency

Data literacy

Education

Relevant education

Tools

Business Central

ERP systems

Job description

At Pack Tech A/S, we strive to deliver outstanding service and a next level ordering experience – Do you see youself playing an active role in that?

Whether you are an experienced professional ready to take ownership of improvements or a talented early-career candidate eager to develop your skills, we welcome your application.

The role

As our Global Customer Success & Operations Specialist, you will take ownership of customer orders and direct customer communication from order placement through to delivery. You will check and process orders accurately, follow up proactively, and keep customers informed throughout the process. When questions or issues arise, you will work directly with customers to resolve them promptly and effectively.

You should take pride in getting every detail right and have a genuine interest in helping customers. Clear, professional, and attentive communication by email, should come naturally to you, alongside a commitment to seeing each issue through to resolution.

Most of our orders are made‑to‑order and involve several stages of production and international transport before reaching the customer. You will join a collaborative administrative team and work closely with purchasing, finance, sales support, and our warehouse partners to coordinate this process.

Next level order experience

We aim to offer the best ordering experience in our industry, making it easy for customers to place orders, track progress, and stay informed. Continuous improvement is therefore an integral part of the team’s work.

We are developing a new customer portal and an AI‑based order processing system. You will help launch these solutions, integrate them into our daily operations, and improve our processes alongside the COO.

To succeed, you’ll be quick to learn our Business Central setup, how master data is structured, and how information flows through the system from order entry to delivery. You should enjoy connecting systems, data, and processes to make everyday work more efficient.

Key responsibilities

• Process sales orders from primarily international customers
• Process orders from the moment we receive them from customers through to delivery, following up proactively to keep them on schedule.
• Work with warehouse partners to ensure outbound orders are dispatched on time.
• Keep customers informed of order progress, potential delays, and any changes.
• Resolve customer enquiries and order issues promptly, taking ownership through to resolution.
• Help launch our new customer portal and integrate our AI-based order processing system.
• Work with the COO to improve order processes, data quality, and system workflows.

Your profile

You take pride in delivering excellent customer service and enjoy finding ways to make processes work better. You are proactive, detail-oriented, and comfortable managing several priorities in a fast‑paced, evolving environment.

You enjoy combining logistics and order administration with direct customer communication. You also have a natural aptitude for systems and data, and are curious about how technology can improve both the customer experience and internal operations.

Qualifications

• Experience in order administration, logistics, or a related field or relevant education combined with a strong aptitude for the role.
• Strong problem-solving skills and a continuous improvement mindset.
• Great understanding of ERP systems and data is a must; experience with Business Central is an advantage.
• Excellent communication skills when working directly with international customers.
• The ability to manage multiple tasks efficiently and accurately.
• Strong written and spoken English.

About Pack Tech A/S

Pack Tech A/S specialises in innovative packaging solutions for beauty, personal care, pharmaceutical, and industrial products. Our production is primarily based in China, and we serve customers mainly in Europe, the United States, and Australia. Effective order coordination and international logistics are essential to delivering reliably to our customers worldwide.

We are a small, efficient team where each person takes ownership of their work. You will report directly to the COO and be expected to raise issues proactively, suggest improvements, and follow through on solutions. Tasks are well defined and structured but continiusly evolving, so if you are looking for a job that is static and without significant responsiblity, this willnot be for you.

Interviews will be conducted on an ongoing basis, as we are looking to fill this position as soon as possible.