Business Support Manager

Shopbox; København; On-site; DKK 40,000 - 60,000; Full time

Benefits offered by this job

Entrepreneurial environment

Social working atmosphere

Great colleagues

Central location in Copenhagen

Job summary

A growing tech company in central Copenhagen is searching for a Business Support manager to ensure excellent customer service and manage office routines. Responsibilities include answering inquiries, preparing revenue reports, and supporting customers effectively. The ideal candidate will have experience in customer support, strong analytical skills, and proficiency in Excel, along with superb communication skills in Danish and English. Join a young, dynamic team in a vibrant work environment.

Qualifications

• Minimum of 2 years experience in a support role.
• Strong proficiency in Excel and MS Office tools.
• Excellent writing and communication skills in Danish and English.

Responsibilities

• Respond to customer inquiries via multiple channels.
• Manage accounting routines and office maintenance.
• Prepare monthly revenue reports.

Skills

Customer support experience

Quick learner

Communication skills

Analytical skills

Proficiency in Excel

Native Danish and excellent English

Organizational skills

Education

Studies in economics and/or finance

Job description

Customer satisfaction is key to us! As our Business Support manager you will be responsible for delivering world class service and support to our customers. You will be a part of a young team of motivated people from all over the world. Building a product that makes sense for merchants and also makes the world a little better.

Your responsibilities

• Respond to customers’ and companies’ inquiries using all available channels
• Build and maintain best practices and enable customers to solve their own issues
• Answer incoming queries from customers and colleagues acting as a 2nd line support
• Manage practical routines in relations to Shopbox own accounting and office maintenance
• Preparation ofmonthlyrevenue reports
• SimpleFinanceControlling

Your profile

• A minimum of 2 years experience with support in a similar type of company
• Quick learner and naturally curious about how you can help out
• A high energy level and ability to “smile” through the phone
• A good understanding of retail and point-of-sale
• Energetic and proactive, thorough and detail oriented. Like working with numbers and analytics
• A professional level of skills in the MS office tools mainly Excel
• Preferably your studies have included some level of economics and/or finance
• Excellent writing and communication skills
• Native Danish level and excellent English skills
• Strong organizational skills and interest in a diverse set of responsibilities
• A flair for numbers and interest in organizing and filling receipts
• Motivated by a mix of routine things and a few unexpected things every day

Your reward

• An entrepreneurial and free environment
• Joining a company on the verge to grow big
• Great colleagues and a social working environment
• Nice location in central Copenhagen

Application

If you see yourself in this role please write us a short email with CV and/or cover letter. If you have questions about the job please contact Christian Zigler at [e-mail]

For more information please visit www.shopbox.com