Senior Telecom Support Specialist – 24/7 On-Call

Semco Maritime; Esbjerg; On-site; DKK 550,000 - 750,000; Full time

Job summary

Semco Maritime in Esbjerg is seeking a Senior Support Specialist, Telecom, to support customers’ communication systems and coordinate technical responses. You will own incoming requests, gather data, assess urgency, and document decisions to ensure case resolution.

The role requires a technical background in telecom or networking, experience with troubleshooting, and the ability to communicate clearly in English. Willingness to participate in a 24/7 on-call rotation is essential.

Qualifications

• You are service-minded, technically curious, and comfortable taking responsibility.
• You approach technical issues systematically and communicate clearly with customers and colleagues.
• You do not need to be a specialist in every system, but you are motivated to investigate issues and coordinate the right technical support.

Responsibilities

• Manage service tickets from initial request through resolution.
• Perform troubleshooting and monitor systems using Zabbix or comparable platforms.
• Keep customers informed and ensure that technical findings, communication, and actions are documented.

Skills

Telecom

Troubleshooting

Ticketing systems

English fluency

Microsoft Office

On-call rotation

Documentation

Tools

Zabbix

TOPdesk

Proxmox

Linux

Windows

Job description

Semco Maritime in Esbjerg is seeking a Senior Support Specialist, Telecom, to support customers’ communication systems and coordinate technical responses. You will own incoming requests, gather data, assess urgency, and document decisions to ensure case resolution.

The role requires a technical background in telecom or networking, experience with troubleshooting, and the ability to communicate clearly in English. Willingness to participate in a 24/7 on-call rotation is essential.