Senior Telecom Support & Incident Coordinator

SEMCO MARITIME A/S

Esbjerg

On-site

DKK 550,000 - 750,000

Full time

4 days ago

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Job summary

Semco Maritime in Esbjerg is seeking a Senior Support Specialist, Telecom, to support daily operation of customers' communication systems. You will take ownership of incoming requests, gather technical information, assess urgency, and perform structured troubleshooting.

You will coordinate escalation when needed, keep customers informed, and contribute to service records and preventive maintenance. You must be willing to join a 24/7 on-call rotation and work from our Global HQ.

Qualifications

Technical background in telecom, networking or related field.
Experience with technical troubleshooting and fault handling.
Strong Microsoft Office knowledge.
Familiar with ticketing systems and documenting findings and actions.
Fluent written and spoken English.
Willing to participate in a 24/7 on-call rotation.

Responsibilities

Manage service tickets from initial request through resolution.
Perform troubleshooting and monitor systems (e.g., Zabbix or comparable platforms).
Keep customers informed and document technical findings and actions.
Coordinate escalation and ensure clear communication throughout the process.