Senior German-Speaking CSM - Enterprise Growth

Kahoot!; København; Hybrid; DKK 650,000 - 900,000; Full time

Benefits offered by this job

A competitive compensation package

Buddy program

Being part of a vibrant, diverse and/​

Social and company events

Job summary

Kahoot! is seeking a Senior Customer Success Manager to lead a portfolio of mid-sized to large enterprise customers in the DACH region and beyond. You will guide onboarding, adoption, renewals and executive reviews, acting as a trusted advisor to drive measurable business results with our SaaS platform.

You will collaborate with Sales, Support and Product teams to maximize retention, expand strategic relationships and deliver strong ROI. Fluency in German is essential.

Qualifications

• Fluency in German is essential for engaging DACH customers.
• Proven track record in customer success, account management or related roles.
• Experience with SaaS products and enterprise customer engagements.

Responsibilities

• Own a portfolio of mid-sized to large Enterprise customers and drive business value.
• Lead onboarding, adoption, renewals and executive-level QBRs/EBRs.
• Collaborate with Sales, Support, Product to reduce churn and grow accounts.
• Deliver strategic success plans with measurable ROI and adoption metrics.

Skills

German fluency

Customer Success

Account management

SaaS knowledge

Job description

Kahoot! is seeking a Senior Customer Success Manager to lead a portfolio of mid-sized to large enterprise customers in the DACH region and beyond. You will guide onboarding, adoption, renewals and executive reviews, acting as a trusted advisor to drive measurable business results with our SaaS platform.

You will collaborate with Sales, Support and Product teams to maximize retention, expand strategic relationships and deliver strong ROI. Fluency in German is essential.