German-Speaking CSM – Full-Cycle Growth (Flexible Work)

Pandektes Aps; København; On-site; DKK 600,000 - 900,000; Full time

Benefits offered by this job

Flexible work options

International team events

Well-being focus

25 vacation days

Paid parental leave

Job summary

Pandektes Copenhagen Full-time role for a Customer Success Manager focused on the DACH market. You will manage the entire customer lifecycle, from onboarding to renewal, and contribute to delivering strong relationships and measurable impact on their experience with Pandektes.

The role involves teaching, collaborating with account executives, and shaping CS processes as a small, fast-growing team scales.

Qualifications

• 2+ years of experience in customer success.
• Excellent communication and ability to build trust.
• Willingness to learn and openness to feedback.
• Entrepreneurial mindset with a customer-centric approach.

Responsibilities

• Handle onboarding to renewal for German-speaking customers.
• Drive adoption and collaborate with management to ensure success.
• Identify expansion opportunities and help grow existing accounts.
• Contribute to shaping CS processes and future CS strategy.

Skills

Fluent German

Fluent English

Customer success

Communication skills

Entrepreneurial mindset

Independent worker

Proactive

AI interest

Job description

Pandektes Copenhagen Full-time role for a Customer Success Manager focused on the DACH market. You will manage the entire customer lifecycle, from onboarding to renewal, and contribute to delivering strong relationships and measurable impact on their experience with Pandektes.

The role involves teaching, collaborating with account executives, and shaping CS processes as a small, fast-growing team scales.