Senior Enterprise Customer Success Manager

Sedna; København; In loco; DKK 900.000 - 1.300.000; Tempo pieno

Descrizione del lavoro

Sedna is seeking an Enterprise Customer Success Manager to own Sedna’s most strategically valuable accounts on a global scale. You will manage relationships at the executive level, co‑own renewal and expansion opportunities with Sales, and build robust success plans that drive measurable outcomes across Premier and Strategic accounts.

You will monitor account health, surface risks early, and collaborate with Sales, Education, Support, and Product to ensure customer value is realized while

Competenze

• Significant experience managing complex, high‑value B2B accounts at a senior level.
• Ability to hold executive relationships and co‑own commercial outcomes with Sales.
• Strong written and verbal communication, capable of handling renewal discussions and strategic conversations.

Mansioni

• Own a portfolio of Premier and Strategic accounts with proactive renewal and expansion planning.
• Build and maintain executive‑level relationships independent of product performance.
• Produce and execute success plans tied to customer outcomes and measurable value.
• Lead quarterly business reviews with commercial framing to advance the relationship and outcomes.
• Maintain deep product knowledge to inform commercial conversations across Sedna's offerings.

Conoscenze

Executive presence

Executive relationships

Strategic account management

Renewal negotiation

Cross-functional collaboration

Strumenti

Salesforce

Mixpanel

Snowflake

Descrizione del lavoro

Sedna is seeking an Enterprise Customer Success Manager to own Sedna’s most strategically valuable accounts on a global scale. You will manage relationships at the executive level, co‑own renewal and expansion opportunities with Sales, and build robust success plans that drive measurable outcomes across Premier and Strategic accounts.

You will monitor account health, surface risks early, and collaborate with Sales, Education, Support, and Product to ensure customer value is realized while