Enterprise CS Manager - Growth & Retention

Justt; København; Vor Ort; DKK 1.202.000 - 1.335.000; Vollzeit

Benefits dieser Stelle

Health, dental & vision insurance

Equity / stock options

Generous PTO + company holidays

Parental leave

Company-wide shut down every last day"

Company-wide events

Zusammenfassung

Justt in New York is seeking an Enterprise Customer Success Manager to lead a portfolio of large enterprise clients. You will drive retention, expansion, and adoption of our AI-powered chargeback platform across finance, risk, and operations teams.

The role requires 5+ years in enterprise customer success, strong data analysis, and cross-functional collaboration. Travel several times a year is expected as you partner with product, sales, and marketing to scale Justt's regional presence.

Qualifikationen

• 5+ years leading enterprise customer success.
• Proven project management and cross-functional collaboration.
• Strong analytics to turn data into actions.
• Experience in payments industry is a plus.

Aufgaben

• Manage a portfolio of top-tier enterprise customers across commercial, technical, support, and product dimensions.
• Analyze portfolio performance and generate actionable payment insights.
• Identify and execute expansion opportunities to drive account growth.
• Define retention strategies with structured account plans to meet retention goals.
• Lead business reviews with senior management to strengthen relationships.
• Drive adoption of new features and provide client training.
• Collect client feedback to influence product roadmap.
• Collaborate with Sales, Product, and Marketing to expand Justt’s regional presence.

Kenntnisse

Enterprise account management

Cross-functional collaboration

Data analysis

Stakeholder management

Travel willingness

Jobbeschreibung

Justt in New York is seeking an Enterprise Customer Success Manager to lead a portfolio of large enterprise clients. You will drive retention, expansion, and adoption of our AI-powered chargeback platform across finance, risk, and operations teams.

The role requires 5+ years in enterprise customer success, strong data analysis, and cross-functional collaboration. Travel several times a year is expected as you partner with product, sales, and marketing to scale Justt's regional presence.