Customer Growth Manager, B2B SaaS – Denmark

nShift; Denmark; On-site; DKK 900,000 - 1,200,000; Full time

Benefits offered by this job

Competitive salary with commission

Regular Nordic travel

Job summary

nShift is seeking a Customer Manager in Denmark to own the long-term success and commercial growth of a portfolio of mid- to enterprise-sized customers. You will be the face of nShift, building trusted relationships, understanding their business needs, and unlocking more value from our platform.

You will work across delivery management, checkout, tracking and returns, collaborating with Support, Product, Professional Services and Marketing to maximise customer value and retention.

Qualifications

• Proven track record in account management or B2B SaaS sales.
• Excellent communication and presentation skills, comfortable in boardrooms and working sessions with technical teams.
• Ability to manage a complex portfolio of accounts simultaneously and proactively.
• Strong commercial acumen – understand SaaS contracts and pricing.
• Data-driven mindset to analyze account health and opportunities.
• Genuine passion for building long-term customer relationships, not just closing deals.
• Fluent in Danish and English; Dutch or German is an advantage.

Responsibilities

• Own full commercial ownership of a portfolio of customers and drive net revenue retention and expansion.
• Drive upsell and cross-sell opportunities across the full product suite.
• Own renewals end-to-end and manage risk to prevent churn.
• Develop and execute account plans aligning roadmap to customers' long-term goals.
• Build relationships across stakeholders from day-to-day champions to C-suite.
• Maintain a healthy pipeline of expansion and renewal opportunities in Salesforce.
• Use data and insights to advocate adoption and deeper integration.
• Represent the voice of the customer to Product, Marketing and Leadership.
• Participate in customer meetings and industry events across the region.

Skills

Account management

B2B SaaS sales

Renewals

Upsell

Cross-sell

Communication skills

Data-driven

Relationship building

Danish & English

Tools

Salesforce

Job description

nShift is seeking a Customer Manager in Denmark to own the long-term success and commercial growth of a portfolio of mid- to enterprise-sized customers. You will be the face of nShift, building trusted relationships, understanding their business needs, and unlocking more value from our platform.

You will work across delivery management, checkout, tracking and returns, collaborating with Support, Product, Professional Services and Marketing to maximise customer value and retention.