Remote Customer Success Manager: Drive Adoption & Value

Benifex Denmark A/S; Denmark; Remote; DKK 270,000 - 331,000; Full time

Benefits offered by this job

Salary £31k-£38k

Flexible work

25 days holiday

Birthday off

Healthcare cash plan

EAP 24/7

Income protection

Pension

Benifex card allowance

Job summary

Benifex Denmark A/S is seeking a Customer Success Manager to own a portfolio of domestic and global customers and drive adoption, value, and advocacy across the Benifex platform.

You will work closely with Customer Success Directors while leading ongoing relationships, platform adoption, and customer experience in a fast-growing, award-winning company. This remote-friendly role suits someone who thrives in autonomy and complexity and values delivering exceptional customer experiences.

Qualifications

• Solid experience in a Customer Success role with a track record of driving product adoption, engagement and customer outcomes.
• Experience managing complex B2B SaaS customer portfolios with multiple stakeholders.
• Confidence working with senior customer contacts and navigating challenging or sensitive situations.
• Strong organisational skills with ability to prioritise across a varied portfolio.
• Excellent communication and relationship-building skills with a customer-first mindset.
• Proactive, accountable approach and passion for delivering exceptional customer experiences.

Responsibilities

• Manage a portfolio of approximately 20–30 customers as their primary point of contact, ensuring strong engagement, satisfaction and retention.
• Build trusted relationships with a range of customer stakeholders, including senior leaders.
• Lead regular customer check-ins and internal account health reviews, identifying risks and opportunities.
• Develop and present insight-rich performance updates to maximise platform adoption and long-term outcomes.
• Drive customer advocacy by championing feedback and translating insights into improvements.
• Support customers in aligning the Benifex platform with broader people, reward and engagement strategies.
• Adapt quickly to shifting priorities in a fast-paced environment.

Skills

Customer Success

SaaS

Account management

Stakeholders

Communication

Organisation

Proactive

Job description

Benifex Denmark A/S is seeking a Customer Success Manager to own a portfolio of domestic and global customers and drive adoption, value, and advocacy across the Benifex platform.

You will work closely with Customer Success Directors while leading ongoing relationships, platform adoption, and customer experience in a fast-growing, award-winning company. This remote-friendly role suits someone who thrives in autonomy and complexity and values delivering exceptional customer experiences.