Remote Danish Support Specialist — E‑commerce (Portugal)

Cross Border Talents; Randers Kommune; Remote; DKK 81,000 - 135,000; Full time

Job summary

Cross Border Talents is hiring a Remote Support Specialist for the Danish market, working fully from home in Portugal. You will handle the complete order journey, including payments and refunds, while maintaining PCI/GDPR standards and coordinating with carriers and banks.

The role offers a full-time schedule, paid training, and health insurance from day one. There is an option to live in a company apartment for international relocations, with shift coverage between 07:00 and 24:00.

Qualifications

• Experience in back-office or support roles is a plus.
• Adaptability, autonomy, and a positive team spirit are valued.
• Interest in e‑commerce and customer service is helpful.

Responsibilities

• Support customers through the full order journey: payments, deliveries, returns & refunds.
• Handle sensitive data in line with PCI and GDPR standards.
• Communicate with carriers, financial institutions & internal teams.
• Use problem-solving skills to resolve complex issues.

Skills

Customer support

Attention to detail

Data privacy

Job description

Cross Border Talents is hiring a Remote Support Specialist for the Danish market, working fully from home in Portugal. You will handle the complete order journey, including payments and refunds, while maintaining PCI/GDPR standards and coordinating with carriers and banks.

The role offers a full-time schedule, paid training, and health insurance from day one. There is an option to live in a company apartment for international relocations, with shift coverage between 07:00 and 24:00.