Regional Ocean SME & Customer Experience Leader

Maersk; Aarhus; Hybrid; DKK 70,000 - 100,000; Full time

Job summary

Maersk in Aarhus is seeking a Customer Experience Consultant to support the NCE Regional Control Tower, focusing on Ocean Freight FCL/LCL and acting as Regional Ocean SME. You will monitor performance, drive root-cause analysis, ensure adherence to IOPs and global standards, and collaborate with regional/global towers, operations, and customers to improve reliability and customer experience.

Fluency in English and experience with FCL/LCL operations, KPI tracking and continuous improvement will

Qualifications

• Experience in Ocean Freight operations and regional controls.
• Strong KPI tracking and data-driven problem solving.
• Lean and structured problem solving is an advantage.
• Fluent in English.

Responsibilities

• Monitor KPIs and operational performance, identifying risks and performance gaps
• Drive root-cause analysis and corrective actions
• Support consistent execution and adherence to IOPs and global standards
• Collaborate across Regional and Global Control Towers, operational teams, product stakeholders, and the customer
• Use data and insights to drive continuous improvement and operational reliability
• Share Ocean expertise and best practices across the region

Skills

Ocean Freight operations

FCL and LCL operations

KPI monitoring

Root-cause analysis

Lean methodology

Stakeholder management

Job description

Maersk in Aarhus is seeking a Customer Experience Consultant to support the NCE Regional Control Tower, focusing on Ocean Freight FCL/LCL and acting as Regional Ocean SME. You will monitor performance, drive root-cause analysis, ensure adherence to IOPs and global standards, and collaborate with regional/global towers, operations, and customers to improve reliability and customer experience.

Fluency in English and experience with FCL/LCL operations, KPI tracking and continuous improvement will